Lisa Cantu Email and Phone Number

Worked as housekeeper and housekeeping supervisor at Marriott’s Ko Olina Beach Club.• Ensured rooms at Marriott’s Ko Olina Beach Club were meticulously cleaned and guest-ready by 4:00 PM.• Managed housekeeping operations on assigned floors, coordinating with a team to guarantee timely room turnovers.• Conducted thorough inspections to maintain high standards of cleanliness, ensuring rooms met stringent quality criteria before guest check-in.• Collaborated with housekeeping staff to address and resolve issues promptly, enhancing guest satisfaction and operational efficiency.• Maintained a high level of attention to detail to uphold Marriott’s reputation for excellence in hospitality and service.

• Assisted employees with annual surveys to gather feedback on their work experience, including interactions with managers and overall job satisfaction.• Provide exceptional customer service and hospitality to employees, fostering a positive work environment and building strong working relationships.• Collaborated with and supported the Senior Training Manager in executing employee relations projects to enhance workplace dynamics and foster positive employee engagement.• Gain practical experience in HR processes, including employee engagement initiatives, survey administration, and document organization.

• Assisted customers with making menu choices in an informative manner.• Maintained knowledge of current menu items and preparation methods.• Maintained high standards of customer service during high-volume, fast-paced operations.• Handled currency and credit transactions quickly and accurately.