Lisa Caputo Email and Phone Number

Processes weekly, bi-weekly, semi-monthly and monthly payrolls for approximately 700 businesses throughout 30+ states.• Keys payroll hours including bonuses, commissions, tips, and expense reimbursements.• Processes payrolls as direct deposit and in paper check form.• Generates payroll detail reports, summary reports, and client invoices.• Maintains employee records to accurately record pay rates, direct deposit information, deductions and accruals, and W4 filing status and exemptions. • Processes wage garnishments and levies including online EFT payments. • Files and submits quarterly SUI and SIT reports and payments.• Continuously maintains physical and electronic filing systems.• Communicates payroll reminders to clients through weekly emails.

Served as Technical resource to the Third-Party Liability (TPL) Intake Team in assisting resolution of difficult calls, claims, provider and customer issues, and to ensure high quality service. • Provided new hire training to Associates in individual and group settings. • Identified trends in questions and made recommendations to supervisor regarding training, coaching and development opportunities. • Analyzed, developed, and implemented workflow and procedure changes. • Collaborated with other BCBSMN departments to ensure claims were processed correctly. • Involved with cross departmental projects driven by leadership at a departmental level. • Determined appropriate allocation of resources to meet the needs of the business accurately and appropriately, in the absence of the supervisor.

Reviewed claims and correspondence associated with an accident to determine payment. • Identified, contacted, and coordinated with other insurance companies and members to determine other party liability and savings opportunities. • Reviewed and processed local, ITS and FEP claims in an accurate and timely manner. • Identified various types of COB on claims.• Processed partial payments to pending claims manually. • Provided support to, and shared knowledge with, team members and colleagues across the enterprise. • Provided training and collaborated on special projects. • Demonstrated company core values in daily work and decision making.

Initiated and received telephone responses to requests for information. • Verified and obtained necessary information in order to update membership records. • Determined primacy and researched history for pended and/or rejected claims and prepared claims to be adjusted. • Special projects as assigned by Business Analysts and Supervisor.

Executed clerical tasks and coordinated activities in the front office area.• Greeted customers, vendors, and professionals by phone and in person.• Performed three-way match and data entry of accounts payable invoices.• Validated timesheet entries and prepared payroll summary report .• Reviewed customer invoices and purchase orders against sales orders for accuracy.• Reconciled vendor statements and credit card statements.

Managed company wide accounting and reporting functions in collaboration with the CFO and Owner. Successfully led and implemented two upgrades to accounting system which allowed the company to work more efficiently and have access to real time project and financial data. • Managed bi-weekly Payroll process (including certified payroll) and related bi-weekly, monthly/quarterly/annual taxes to ensure accurate and timely processing. • Maintained payroll general ledger, new hire setups, garnishment processing, employee updates and terminations.• Managed Accounts Payable process including maintaining vendor records, verifying invoices, processing payments, utilizing vendor discounts, reconciling credit card statements to supporting documentation, and performing account reconciliations.• Processed Accounts Receivable transactions including posting cash receipts to appropriate client accounts, generating billings and statements, monitoring aging receivables and following up on collections according to company guidelines.• Performed bank account and petty cash reconciliations.• Reviewed accounting entries posted to the general ledger to ensure proper accounting of financial transactions in accordance with GAAP.• Completed corporate month end close activities including preparation and posting of journal entries.• Managed and completed corporate monthly/quarterly/annual financial statement preparation, including balance sheet account reconciliations, determined corrective actions required, and completed adjusting entries.• Maintained fixed asset records, including additions and disposals, and completed year-end depreciation journal entries and reconciliations. • Prepared and generated year end W2’s and 1099’s.• Set up and Maintained Chart of Accounts in accounting system.• Documented accounting procedures and processes.• Demonstrated organizational and analytical skills.• Provided training to staff on accounting functions.

Performed tasks of front office:• Managed incoming calls and greeted walk in clients, vendors and professionals• Word processing various documents including letters, contracts, and technical reports. Transcribed documents using Dictaphone• Filed all correspondence, both hardcopy and electronic version• Managed incoming office mail and outgoing mail and shipments• Tracked client contracts and continuously maintained client database using MS Access• Company library maintenance using MS Access• Processed cash receipts for bank deposit delivery• Cross trained with Office Accounting Manager, providing assistance and vacation coverage• Ordered and managed office supplies and equipment• Maintained various MS Excel spreadsheets for multiple managers and staff• Various other support responsibilities as requested