My role of Office Administrator is to help supervise, direct, plan, and coordinate a variety of service functions to help support the Kimball Animal Hospital team and act as liaison between management and the hospital staff. Duties include: - Scheduling the daily appointment schedule, staff schedule, and hospital events/meetings. - Assist with customer service needs i.e. (scheduling, phone calls, answer questions, etc.)- Assist with marketing/advertising research (including social media outreach). - Managing client and partner relationships. - Supervise and train clerical staff, ensure staff adheres to hospital policies and expectations. - Ordering of supplies, inventory, and organization throughout the hospital as well as filing/digital transition of documents. - Run reports, end of day management, assist with the budget. - Helping maintain a positive hospital environment. - Other duties as needed/assigned.

Utilize the Covetrus software program to:- Check in/out patients - Schedule appointments- Submit client requests, questions, and concerns on the whiteboard to the appropriate staff- Input clients and patients into the system- Collect payments and deposits- Run various reportsOther duties and responsibilities of my role are:- Assisting the Practice Manager with any misc. duties- Schedule meetings for professional development - Requesting patient information from other practices- Scheduling reception staff shifts- Training new employees and cross train other members of staff- Update reception protocols- Implement new ways to help with ease of work flow within the reception area and within the rest of the hospital staff- Help families during the euthanasia process

Process driver paperwork and scan in to system, put driver’s truckloads into pay status, process questions and concerns effectively and follow up, and run payroll and weekly audits.

Greet incoming guests and direct them to a specific department (Sales or Service), answer switchboard calls and follow up with any missed calls, package finance documents to be sent out via FedEx, edit and update customer information in ERA system and Oplogic, and stock in vehicle invoices and keys.

Open library for business, answer incoming calls, process and check out books/visual media to patrons within CARL, enroll residents for library cards, order library supplies and books, dvd's, and cd's for the library, assist patrons with the payment of fines and any computer assistance, assisted and ran library programs and served as a volunteer. (Returned for a short time from October 2018-December 2018 to fill in while supervisor was on leave.)