Lisa Click Email and Phone Number

Senior Project Manager of a large program initiative to build a new desktop application to support the Consumer Card line of business strategic goals. Managed a Servicing Tower of 5 Agile Scrum teams and an application technical team. Worked in alignment with several other work-streams including infrastructure with responsibilities that included coaching Scrum Masters, assisting teams in resolving impediments to remove story blockers for future sprints. Coordination of testing preparation for Performance, End to End Testing, Production Readiness and risk process for go-live. Reported weekly status to the program management team and provided status to the Servicing Tower Director.Also, managed a high visible successful CARD project for the Operations Technology (OPT) department with 9 operational teams interdependent on each other for producing deliverables, managed the teams thru the SDLC project lifecycle to implement regulatory annual Visa and MasterCard changes.

Managed Waterfall & Agile projects for the Enterprise Services area supporting the Treasury Business Unit. Managed risks & resolved issues to maintain timeline within budget. Created & maintained multiple financial spreadsheets analyzing project financials for planning & forecasting purposes for various high level projects across the IT enterprise. Assisted in training of new Project Controllers & revisions to the on-boarding PM/PC process.

Filled in for top Infrastructure Manager while on medical leave. Oversaw implementation of SCCM which included the California & OH teams!

Project Controller/Project Manager of multiple projects for the Generation Department at AEP

IT Project Lead for a SAP Financials Implementation for Victoria's Secret Direct.

Managed a SmartPrint infrastructure deployment of Helwett-Packard printers across the JP Morgan Chase enterprise. Worked with HP technical teams, Chase onsite technical support and business management to finalize future state designs, identified devices that met the LOB needs, executed the implementation process. Mitigated risk, managed dependencies, and worked within critical path conversion activities to deploy implementations without impact to business users.

Managed an office that supported The Scotts account, executed administrative duties, event management, HR duties, team member of national company PMO, managed reports, compiled weekly status updates, managed SOW process to completion, & acted as project analyst liaison for Scotts GBIS team.

Managed the Blade deployment project of 1000+ Dell machines to be distributed to management, engineers, and other end users in 12 weeks, analyzing job roles to determine hardware replacement requirements, worked within the Information Services Department, provided weekly project status, oversaw 5+ project team members, implemented business process, standards and education materials.

A team member who provided support for the JP Morgan Chase - Washington Mutual conversion of 1000 locations nationwide, educated and managed technician leads and teams onsite converting locations in scope, within standards. Implemented processes and procedures to ensure that conversion weekend was successful including testing with subject matter experts and business sponsors. Managed multiply phases and fast implementation projects to support the overall critical path deliverable.

Provided project/program level team support; managed PM workbooks, weekly status reports & metrics documents, oversaw invoicing process, facilitated issues/risk meetings and managed vendor issue tracking tool. Maintained project standard documents, published meeting minutes, prepared projects for phase gate audits and obtained team status. Assisted in completion of non-functional requirements to meet audit deadlines, covered and acted as Project Manager for multiply deployments and resolved program level invoice issues in SAP.

Team member of the Sky Bank Merger initiatives of '07, completed business analysis of 65+ project plans and created measurable weekly status report by collaborating with project managers to track and report program level progress. Coordinated and assisted in Sky conversion weekend activities by developing a successful measurable schedule tracking 1500+ tasks pre/post weekend conversion timeline. Project managed the decommissioning of several Sky Operating Centers creating new processes to ensure that HNB standards, legal requirements, and SOX compliancy was followed.

Obtained new business, developed business relationships, acted as main liaison between company and international clients with responsibility of successful partnership implementations. IT Recruiter with responsibilities to recruit and interview candidates, develop business leads and manage job requests.

Identified and recruited businesses to become blood drive sponsors, trained sponsor coordinators to recruit donors to meet specific drive goals, educated mass feeder groups to increase donor base supporting fixed sites in Columbus, met monthly quotes based on units of blood and operational efficiency at blood drives. Analyzed regional statistics and created efficient tracking process for executive reporting and status

Executed administrative duties for multiple Information Technology financial projects, established program standards/document processes for project deliverables, implemented new resource allocation and forecasting timeline/benchmark. Coordinated project sponsor, subject matter expert, and project manager meetings, tracked and managed project budgets for reporting, obtained experience and exposure in the financial business division.

Created and implemented a successful document management process and supporting systems for an IT Program. Executed administrative duties; recorded meeting minutes, updated program status documents, obtained approvals for project deliverables, managed project budget documents, and resolved program level issues. Assisted Eagle consultants with documentation of their financial software implementation and updated financial status documents. Acted as Project Manager for End to End Testing for multiple projects within Project PROSPER. Revised project plan, conducted project meetings, and communicated status weekly.

Managed IT training project for new and existing system initiatives, project implementation through project on-going production support - Oracle Financials 11i Applications, Oracle Manufacturing, Distribution and Replenishment Modules. Specific results included: Established on line training environment that for first time enables employees to practice job functions in live virtual platform. Created continuing educational program and timeline for 1,500 employees, ensuring employees were current and knowledgeable about on going application upgrades to job processes. Trained 700+ employees in 24 months on new software. Developed five different training mediasCreated and implemented strategic training programs supporting business initiatives, evaluated and improved HR policies, procedures and processes; collaborated with business leaders to identify performance improvement and accurate training measurements; conducted training needs assessments, produced training materials; supported on-line training platforms.

Acquired new business for all business divisions of company, established new strategic account partnerships and created quality assurance process for operational team. Presented strategic sales proposal for top national account; resolved customer service issues resulting in a newly established trust and an immediate increase in sales of $200K.

Generated new sales accounts, built customer rapport conducting weekly educational seminars, supported accounts with decision making strategic planning, assisted with blueprint creation of on site copy facility.Contributed knowledge and brainstormed ideas with academic business decision makers and established operational processes and procedures for on-site college campus copy facility.Established routine pick up and delivery system for campus copy facility, increased customer base by 50% and increased sales by $10K.Initiated program that generated $20K in new business from lost accounts of campus print facility.

Managed top two national accounts; developed and maintained customer relationships; educated customers on digital technology; available services and oversaw and advised production team on processes.Improved overall store efficiency 30% by eliminating hours of reactive time through the use of excellent communication skills, focus on staff relations and work flow process project management.Created innovative pick up and delivery system for $4 million retail store, reducing associated costs by 60% increasing credibility with customers. Increased customer base 40% by improving operations work flow and efficiency of service delivery.Developed CSR Standard Operating Procedures for 10 branch operations, which helped lead to a 68% increase in sales, over a 2-year period.

Resale Merchandising Supervisor, Resale TeamTrained, evaluated and managed employee performance; executed administrative/managerial duties; implemented training programs promoting teamwork and encouraged sales/service excellence.Revised Train the Trainer program for new retail supervisor orientation program to include updated processes and procedures for better efficiency and increase sales.Trained 34 employees, conducted hands on demonstrations of processes and planning as motivational team building exercises to lead staff to strive for customer service excellence. Awarded customer service excellence award for retail shop for three consecutive summer months.