1. Research, compose & distribute internal messages on key projects & initiatives using various communication mediums.2. Coordinate events include film shoots, workplace visits, service launches and other customer-focused media opportunities.3. Research & draft responses to media enquiries.4. Analyse and communicate outcomes of internal/external market research to staff.4. Prepare monthly staff newsletter for Divisional Manager.5. Provide executive support to Divisional Manager and other team members.

1. Coordinate timely delivery of special event bus services from key transport nodes.2. Provide high level of customer service, including responding to customer enquiries and complaints.3. Maintain accurate records of customer and bus movements.

1. Provided high level advice on administrative policies and procedures to the Divisional Manager and other staff.2. Researched and prepared responses to customer correspondence, including petitions.3. Researched and prepared Committee submissions.4. Assisted in the preparation of the Divisional Manager's Office budget.5. Procured and processed payment for goods/services for the Divisional Manager's Office.6. Reviewed customer responses prepared by other divisional staff.7. Prepared agenda/minutes/action lists for meetings and staff forums.8. Compile and distribute monthly Advisory Board report.9. Coordinate travel arrangements on behalf of divisional staff and prepare monthly expense report.