While at Axiom Bank, I have had the opportunity to utilize my skills and abilities to help define and build a remarkable and robust learning culture. Careful alignment with organizational goals, building energy and acceptance by pulling from employees' individual strengths and leveraging the latest and most efficient tools and approaches ensured our success. Successes include:• Developed strategy and implemented Bank-wide Knowledge Management Solution and Learning Architecture •… Show more While at Axiom Bank, I have had the opportunity to utilize my skills and abilities to help define and build a remarkable and robust learning culture. Careful alignment with organizational goals, building energy and acceptance by pulling from employees' individual strengths and leveraging the latest and most efficient tools and approaches ensured our success. Successes include:• Developed strategy and implemented Bank-wide Knowledge Management Solution and Learning Architecture • Ensured Talent Development initiatives were comprehensive in their design and execution. Initiatives blended Knowledge Management resources, Behavior/Skill Build Learning solutions, and Performance Management and Coaching. • Developed Sales curricula for Retail and Commercial Bankers • Led Employee Engagement and Succession Planning programs.• Led a team of Instructional Designers and Developers that converted traditional classroom content to Remote/virtual programs• Led learning efforts tied to Core Banking system conversion and Regulatory/Compliance requirements• Created and implemented Employee and Customer Engagement Strategies • Implemented a new Learning Management System and Compliance Curricula Show less

• Converted traditional classroom curricula to virtual walk-through programs for large, non-profit organizations supporting women-owned businesses. • Created physician-focused continuing education for "The Center for Advanced Palliative Care." Topics include drug addiction processes and current treatments, COPD, Dementia, and Depression.• Led OD strategy and development for a Capital Management firm. Developed Client Roadmaps that streamlined processes and improved performance… Show more • Converted traditional classroom curricula to virtual walk-through programs for large, non-profit organizations supporting women-owned businesses. • Created physician-focused continuing education for "The Center for Advanced Palliative Care." Topics include drug addiction processes and current treatments, COPD, Dementia, and Depression.• Led OD strategy and development for a Capital Management firm. Developed Client Roadmaps that streamlined processes and improved performance. • Created blended learning solution for Global Solar Power Company sales division. • Designed and implemented programs to support the rollout of strategic industry software releases (including consultation for overall learning department structure and function, designing and implementing skill assessment workshops).• Developed critical programs for leading Hotel and Resort chain (including design and development workshop for learning team and design/facilitation of international conference session). Show less

• Ensured operational alignment with business partners and leaders supporting multiple colleges. • Managed staff of Directors, Program Managers and Sr. Program Managers focused on customer service initiatives and large, cross-college projects. • Implemented Measurement strategy for critical initiatives. Saw 47% improvement in error rates. Evolved processes and set standards for companywide Curriculum, including Remote and Traditional Curricula, Trainer Certification, and Program… Show more • Ensured operational alignment with business partners and leaders supporting multiple colleges. • Managed staff of Directors, Program Managers and Sr. Program Managers focused on customer service initiatives and large, cross-college projects. • Implemented Measurement strategy for critical initiatives. Saw 47% improvement in error rates. Evolved processes and set standards for companywide Curriculum, including Remote and Traditional Curricula, Trainer Certification, and Program Manager Development.• Created strategy for Learning/Communication/Performance Support functions across the organization.• Set direction for content design and development, ensured quality and instructional integrity of programs, and prioritized projects based on business needs.• Managed multiple vendor agreements and contracts aligned with project scope and deliverables for large-scale initiatives.• Designed and executed the national Customer Service New Hire program. Show less

• Built strategic alliances with business partners and leadership, managed staff and departmental budget, set direction for content design and development, ensured quality and instructional integrity of programs, and prioritized projects based on business needs.• Developed strategy and direction for traditional, eLearning, alternative delivery, and blended solutions.• Developed strategy and direction for Call Center Curriculum, Retail, and Commercial Banking Employees.• Developed… Show more • Built strategic alliances with business partners and leadership, managed staff and departmental budget, set direction for content design and development, ensured quality and instructional integrity of programs, and prioritized projects based on business needs.• Developed strategy and direction for traditional, eLearning, alternative delivery, and blended solutions.• Developed strategy and direction for Call Center Curriculum, Retail, and Commercial Banking Employees.• Developed processes to ensure consistency and timeliness of curricula and content updates. • Managed external vendor relationships.• Evaluated program effectiveness and ensured departments met required thresholds. Show less

• Managed eLearning department. • Managed eLearning Design and Development, including Multimedia Studio, Staff & Vendor Management.• Managed departmental budgets.

• Created strategy for performance technology and managed the Knowledge Management system.Linked performance and learning initiatives to dashboard metrics supported by quality results.