Lisa Cortes Email and Phone Number

• Retrieved, applied and posted Lockbox checks, Wires and Credit Card Payments• Created Chargebacks for disputed item to pass to Chargeback team for resolution• Created Credit and Debit memos to clear items on Customer Accounts• Analyzed payment patterns and reasons for Chargebacks• Documented Cash Application process improvements• Supplied Auditors with documents requested with remittance information• Balanced deposits & GL’s daily with Bank and JD Edwards postings

• Retrieved, applied and posted ACH and credit card payments into M2M for 6 companies owned by Parent co.• AR aging in Excel updated daily to track payments received / past due accounts both Foreign and domestic customers • Posted General Ledger entries for Financial Department• Processed credit card payments through QuickBooks• Emailed/Called Customers regarding invoices, receipts and Collections• Processed refunds and voids for Financial Department• Bank Deposits of checks and cash • Invoiced, posted and tracked donations made to 501C charity companies • Created and Sent year end donation letters to 501C contributors for tax

After Contractor Position at Union Bank-Hired as full time employee • Retrieved, applied and posted high volume electronic banking payments into MSP • Reviewed, resolved and applied unapplied suspense items for timely transactions• Researched, corrected and posted misapplied payments• Reviewed and forwarded electronic banking payments • Balanced and posted daily cash batches• Reviewed, processed, recorded and refunded payments to Customers• Assist team members when needed• Practice GAAP and information security at all times

• Retrieved, applied and posted high volume electronic banking payments • Reviewed, resolved and applied unapplied suspense items for timely transactions• Researched, corrected and posted misapplied payments• Reviewed and forwarded electronic banking payments • Balanced and posted daily cash batches• Reviewed, processed, recorded and refunded payments to Customers• Assist team members when needed• Practice GAAP and information security at all times

• Daily cash posting to Customer Accounts payments of credit cards, checks and wires in Sage Pro 200.• Processed credit card payments through Authorize.Net• Set up new customer contracts for invoicing and recurring billing in Sage Pro.• Daily balancing for GL accounts with Sage Pro and Banking information.• Emailed/Called Customers invoices, receipts and reminders for Collections• Processed refunds and voids for members.• Worked on Aging reports and sent Excel spreadsheets weekly to Sales Team.

• Daily cash posting in Oracle of corporate ACH’s and Wires accurately and efficiently.• Reviewed invoices for sales tax, shipping and product accuracy before mailing or emailing to customers.• Processing of Credit Applications for future accounts to determine terms. • New Account set up in Oracle and assigning to appropriate sales representative.• Manually created credit memos and invoices for discounts, interest and tax adjustments.

• Researched branch and customer service requests on changes that needed to be done on Consumer Loans and Real Estate Loans.• Setup, changed and canceled Auto Payments• Corrected accounts as requested in accordance to compliance laws• Provided quick turn around on requests for the MSP and AS400 systems• Waived fees, reversed and posted payments as requested• Blocked and closed accounts upon request of customers or internal requests

• Downloaded daily lockboxes for US and Canada into Oracle JD Edwards for processing Prepared and emailed daily Excel spread sheet & Pivot table to all US Credit Managers• Received and manually entered all US and Canada ACH's, EFT's, Wires and Corporate Credit Cards• Reconciled Daily Cash Receipts and Credit Card activity with various bank accounts• Manually entered Corporate General Ledger cash and wire receipts for Treasury and Accounting Departments• Reviewed Unapplied Cash daily to determine appropriate action for clearing and routed to Credit Manager for review• Processed All Corporate Refunds for US and Canada Customers• Manually processed End of Month High Volume Physical Check batches for EOM close

• Processed daily Physical Check Batches for Bobcat and Ingersoll Rand Dealers• Processed Debit and Credit Memos when needed• Reconciled daily cash receipts with various bank statements• Processed and Printed Refund Checks for employee expense reports, utilities, regional offices petty cash as well as CitiCapital loan Payoff overages• Processed Citibank Lockbox checks when team need assistance