Purchased and re-branded independent bookstore and coffeeshop in high-traffic area on the island of St. John. Grew business from $90,000 in gross revenue to $250,000 in first 12 months. Awarded "Best Bookshop in the Virgin Islands" and "Best Coffee on St. John" by Tradewinds Newspaper, within 6 months of opening. Responsible for all aspects of business, including product selection, personnel, accounts payable, financial analysis, marketing, and goal-setting.

Insured villa owner satisfaction and resolved complaints; developed reports for the H.O.A.; managed owner rental program, instituted "Owner's Report Card" to monitor satisfaction; tracked maintenance and service calls; supported and facilitated integration of the timeshare organization with the resort management team; forecasted owner and rental occupancy and revenue generation; facilitated weekly villa walk-through and operations meeting with the resort management team. Conducted employee workshops on customer service.Executed legal closing documents with new villa owners; insured understanding of program structure; handled follow-up during rescission period.

Worked with marketing team to develop new ways of identifying and touring the preferred guest; trained marketing staff to use the property management system for guest tracking; wrote computer programs enabling analysis of the program.

Facilitated the sale of vacation ownership interests through a branded sales process.