Lisa Dinicola Shields Email & Phone Number

Saratoga Springs, New York, United States

Property Management

Saratoga Springs, New York, United States

Saratoga Springs, New York, United States

> Supervised 20+ employees in multiple departments: Planning and Zoning; Building; Sustainability and Historic Preservation; Community Development; City Attorney; Human Resources; and, Recreation. • Established department procedures and administered implementation. • Improved effectiveness of HR policy compliance and administration.• Improved efficiencies by reorganizing teams and adjusting staff levels.• Assisted Mayor and City Attorney in labor union contract… Show more > Supervised 20+ employees in multiple departments: Planning and Zoning; Building; Sustainability and Historic Preservation; Community Development; City Attorney; Human Resources; and, Recreation. • Established department procedures and administered implementation. • Improved effectiveness of HR policy compliance and administration.• Improved efficiencies by reorganizing teams and adjusting staff levels.• Assisted Mayor and City Attorney in labor union contract negotiations.• Improved building and zoning code compliance by implementing violation tracking system.• Instrumental role in managing business continuity following City Hall emergency and during COVID pandemic interruptions.> Provided budget planning and oversight:• $6M+ annual department operating budgets.• $4M+ NYS/Federal grant-funded Streets, Trails, Sustainability projects.• $250K+ annual HUD grant-funded Community Development projects.• Expansion of City grant-funded program for NGO projects.• Led City's annual Capital Program and Budget Committee.> Managed department workloads in Planning & Building:• Experienced 30% increase in development and construction volumes.• Achieved 25%+ reduction in time to issue building permits.• Improved service levels by establishing consistent performance criteria.• Increased transparency and reporting by implementing automated tracking systems.> Provided team and project leadership:• 3-year project to adopt the Unified Development Ordinance, bringing zoning regulations into compliance with Comprehensive Plan.• Initiated 4-year electronic records management project; 50% complete. Show less

• Managed all office administration, scheduling, and communications for Mayor.• Initiated change management in Building and Planning departments by evaluating workloads and workflow processes.• Collaborated with cross-departmental teams to deliver excellent service to businesses and residents.

Created and managed client email campaigns and website content updates; HTML and CSS working knowledge.

Provided budget and audit management, implemented registration and ticketing systems, designed website, and managed digital marketing initiatives.

Thousand Oaks, Ca

Managed design, implementation and operation of school’s first campus network.Introduced computers in classrooms and provided training to teaching staff.Designed and launched school’s first website.

Los Angeles, California, United States

Managed HP business relationship with large Aerospace company. Consistently exceeded 100% quota in Business Systems sales across various divisions of client.Completed HP corporate business management training program.

Los Angeles, California, United States

One of first women selected; trained to assist HP business development during early emergence of TCP-IP and Internet commercial networks.Provided business systems and network design consulting for clients in Finance, Entertainment and Aerospace industries.

Los Angeles, California, United States

Provided business systems support, training and customer service for clients in Finance, Entertainment and Aerospace industries.

Los Angeles, California, United States

Developed and delivered product training for pre-Internet protocols and network design to HP sales force and support organizations.