• Managed a challenging, complex diary, regularly changing due to last minute and additional requests, allowing Manager to focus on the required detail, liaising with other EAs/PAs both internally and externally to set up meetings and events.• Improved Managers efficiency and outcome of meetings by providing all documentation prior to conversations, enabling time to prepare for the meeting and be ready for discussion to gain the right outcome or move forward. • Email and action management ensued high priority actions were given required attention and sought opportunities for proactive delegation to team members, as a result actions were completed by the deadlines.• Audio and Copy typing of general and confidential documents, to high standards and often with tight deadlines.• Arranged travel and accommodation within the UK and abroad, including visa requirements, saved money on expensive tickets and accommodation by proactively researching various websites. • Processed travel expenses and reimbursements and ensured all team member’s expense claims adhere to company policy. Manager requested review of each claim and to refuse if they did not meet policy limits. • Event planning – liaised with conference organisers to ensure logistics, visuals and documentation were completed to deadline and met high standard, resulting in a successful event.• Filing and data archiving – maintained a well-organised and effective filing system, paying particular attention to securing sensitive documentation. • First point of contact for external contacts and internal stakeholders, using extensive business knowledge and network to answer queries and direct enquiries where relevant.• Built up and managed the network of PAs across the Group Risk and UK Life business areas, keeping them appraised of immediate actions and upcoming events or business changes.