Full Stack Conversation Designer
CurrentFull stack conversation designer for a Voice Assistant serving multi million conversations each year. Working with Google Dialogflow ES/ CX, Twilio, Power Bi and Genesys Cloud. My role includes researching, designing, building and testing each conversational journey. Data and language analysis of NLP models and understanding API integrations. I work closely with other conversational designers, product owners, stakeholders and assisting with QA processes