In a remote capacity, I managed a diverse portfolio worth $4.5M across various sectors including Accounts Receivable Management, Utilities, and Education.• Boosted revenue by 5% within the first six months through strategic client engagement and regular interaction with over 90 SMBs in the Financial Services sector• Developed comprehensive quarterly business review plans for key accounts within the first year• Collaborated with Implementation and Product Management teams to… Show more In a remote capacity, I managed a diverse portfolio worth $4.5M across various sectors including Accounts Receivable Management, Utilities, and Education.• Boosted revenue by 5% within the first six months through strategic client engagement and regular interaction with over 90 SMBs in the Financial Services sector• Developed comprehensive quarterly business review plans for key accounts within the first year• Collaborated with Implementation and Product Management teams to achieve a 10% product upsell target in the first year• Established a reputation as a trusted advisor, leading to account growth and robust business cadence across all accounts• Participated actively in industry forums and became an influential member of ACA (American Collectors Association) in 2022 to strengthen my position within the Collection Agency Sphere Show less

In this role, I was responsible for managing and growing a territory of over 500 school-based accounts across two counties in MA, focusing on literacy event production and account management.• Achieved a 15% increase in revenue by diligently implementing business plans and regional strategies• Fostered internal collaboration through pre-fair planning calls with stakeholders, driving growth • Expanded customer base by 20% YOY through strategic networking and establishing new… Show more In this role, I was responsible for managing and growing a territory of over 500 school-based accounts across two counties in MA, focusing on literacy event production and account management.• Achieved a 15% increase in revenue by diligently implementing business plans and regional strategies• Fostered internal collaboration through pre-fair planning calls with stakeholders, driving growth • Expanded customer base by 20% YOY through strategic networking and establishing new relationships, effectively attracting clients from competitors • Earned reputation as a trusted advisor leading to significant account growth and consistent business rhythm for all managed accountsRole was eliminated due to COVID-19-Summer 2020. Show less

Established a consultancy that emphasized market and brand recognition for two service providers, Above the Standard (ATS) & Capture Net. These businesses assist diverse organizations in various industries to enhance profitability, reduce costs, and foster growth.• Pioneered branding strategies that led to new business opportunities for ATS and Capture Net, contributing to their profitability.• Identified potential clients and introduced them to relevant internal stakeholders… Show more Established a consultancy that emphasized market and brand recognition for two service providers, Above the Standard (ATS) & Capture Net. These businesses assist diverse organizations in various industries to enhance profitability, reduce costs, and foster growth.• Pioneered branding strategies that led to new business opportunities for ATS and Capture Net, contributing to their profitability.• Identified potential clients and introduced them to relevant internal stakeholders, fostering relationships crucial for business growth.• Collaborated with key business leaders across various industries, demonstrating a commitment to their success and driving equity within the organization. Show less

In my role as a Sr. Customer Success Manager at Technomad, I focused on generating new business opportunities and enhancing the customer experience for our existing client base in a startup technology solutions environment.• Generated 20 new hospital prospects within the post-acute space by employing proactive engagement strategies• Boosted productivity by 50% in the first month through a comprehensive overhaul of cloud-based CRM system• Secured a $150k deal within 60 days by… Show more In my role as a Sr. Customer Success Manager at Technomad, I focused on generating new business opportunities and enhancing the customer experience for our existing client base in a startup technology solutions environment.• Generated 20 new hospital prospects within the post-acute space by employing proactive engagement strategies• Boosted productivity by 50% in the first month through a comprehensive overhaul of cloud-based CRM system• Secured a $150k deal within 60 days by reigniting interest from a previously dormant prospect, leading to direct CFO negotiations and contract finalization.Skills: Client Relationship Management, Business Development, CRM Systems Management, Contract Negotiation Show less

Led strategic sales, marketing initiatives, and account management processes within the healthcare sector, driving growth by over 50%.• Orchestrated an Inter-State outreach program engaging 50 state hospital medical records leaders, promoting diversity and inclusion in the healthcare industry.• Coordinated with internal teams to establish three out-of-state co-partnerships within six months, boosting company revenue by 12%.• Secured a significant partnership with Arizona… Show more Led strategic sales, marketing initiatives, and account management processes within the healthcare sector, driving growth by over 50%.• Orchestrated an Inter-State outreach program engaging 50 state hospital medical records leaders, promoting diversity and inclusion in the healthcare industry.• Coordinated with internal teams to establish three out-of-state co-partnerships within six months, boosting company revenue by 12%.• Secured a significant partnership with Arizona Hospital Association resulting in $250k additional revenue. Show less

As an Account Client Executive, I was responsible for the management and growth of hospital and health system customer accounts, serving as a trusted advisor for every aspect of the 62 clients I served.• Managed a $3.1 million client base in the first year, driving customer satisfaction and product utilization while minimizing risk and loss• Expanded and serviced a $6.5 million client base in the second year through proactive engagement and strategic recommendations that increased… Show more As an Account Client Executive, I was responsible for the management and growth of hospital and health system customer accounts, serving as a trusted advisor for every aspect of the 62 clients I served.• Managed a $3.1 million client base in the first year, driving customer satisfaction and product utilization while minimizing risk and loss• Expanded and serviced a $6.5 million client base in the second year through proactive engagement and strategic recommendations that increased product usage and knowledge• Exceeded expectations by driving client retention to 105%, revenue retention to 100%, and product expansion to 105%• Achieved maximum contracted services' utilization to 100%, resulting in a 30% higher ROI for 62 clients. Show less

Collaborated, coordinated and implemented programs and processes which facilitated open lines of communications between Hospital Administration and ancillary departmental staff, including 500+ physicians.• Strategically aligned administrative and board members’ goals for growth and development with key physician specialists to achieve growth of revenue and specialized patient services (Oncology, Cardiology, Neurology).• Collaborated with grant-writer in attaining NJHITEC $200K… Show more Collaborated, coordinated and implemented programs and processes which facilitated open lines of communications between Hospital Administration and ancillary departmental staff, including 500+ physicians.• Strategically aligned administrative and board members’ goals for growth and development with key physician specialists to achieve growth of revenue and specialized patient services (Oncology, Cardiology, Neurology).• Collaborated with grant-writer in attaining NJHITEC $200K subsidy.• Implemented hospital-wide web-based scheduling & physician portal IT systems.• Provided hospital orientation & policy/procedure information to all new hospital affiliated physicians.• Project leader for state funding of EMR. Show less

Developed market strategies which identified business opportunities for patient financing loan programs and purchasing aged receivables.• Closed purchase of $67M in Bad debt for $1.1M, yielding 10% profit, from Faith-based NJ hospital.• Honored as one of Top 3 performing sales/regional marketing directors for 2006 and 2007.• Instrumental in driving new business in Northeast for over $2 million in company revenue generation.

Acquired and nurtured 135 high-profile accounts which included resolving client issues and proposing solutions to grow business.• Instrumental in increasing cash collections from an outstanding client by $15M in Q4, 2004.• Achieved 2nd highest client retention percentage in 2004/05; honored as 2005 President’s Club Member.• Conducted quarterly on-site assessment plans with Tier 1 and Tier 2 Clients to give direction and feedback on ways to improve quality control and usage of… Show more Acquired and nurtured 135 high-profile accounts which included resolving client issues and proposing solutions to grow business.• Instrumental in increasing cash collections from an outstanding client by $15M in Q4, 2004.• Achieved 2nd highest client retention percentage in 2004/05; honored as 2005 President’s Club Member.• Conducted quarterly on-site assessment plans with Tier 1 and Tier 2 Clients to give direction and feedback on ways to improve quality control and usage of electronic billing software product lines.• Orchestrated on-line seminar training platforms. Show less