Lisa Daye Email & Phone Number

Orlando, Florida, United States

• Led the global training and development initiatives for the sales division in content development, delivery and adoption/change management • Launched, trained and coached 3 new training programs, driving sales competencies and Salesforce processes • Completely redesigned eLearning certification sales program: training videos, content layout, assessments and post-training survey (96% overall satisfaction rating with 20K+ certificated learners) • Designed, launched and maintained a new B2B learning management system (LMS) for 40k+ users enhancing the user experience and content delivery (94% technical rating for easy to use)

Orlando, Florida Area

• Managed a $110 million regional sales program, for airport and off-airport markets • Directed sales/sales management training needs, for over 300 locations • Trained, demonstrated and coached sales/customer service skills for front-line team members• Hired, trained, developed and directly managed a team of sales managers • Coordinated with regional staff/field locations to: create revenue growth plans, solve local issues, implement motivational programs and recognize performance• Developed and implemented training workshops• Designed, implemented and maintained daily performance tracking systems• Established sales goals and administrated sales incentive plans

Greater New York City Area

• Managed inside sales program for ten major New York tri-state markets• Trained, demonstrated and coached sales/customer service skills for front-line team members• Organized motivational contests, informational newsletters and recognition programs• Administrated reports, business plans and front-line incentive programs

Greater New York City Area

• Managed the daily airport operations• Supervised counter sales/customer service agents• Assisted and resolved customer service issues

Greater New York City Area

• Trained new hire, management and recurrent workshops• Developed and implemented training workshops• Supervised, evaluated and scheduled all regional training requirements• Provided product knowledge expertise, communicated policies/procedures and field application support