Lisa Dean

Lisa Dean Email and Phone Number

Tech Startup Servant Leader and Enthusiast | Consultant | Writer | Mom | SeriesB>IPOđź”” @ Hope Consulting-406
Lisa Dean's Location
Kalispell, Montana, United States, United States
Lisa Dean's Contact Details

Lisa Dean personal email

n/a
About Lisa Dean

Passionate about teamwork, mentoring people, partnerships, and delivering stellar support. Embraces opportunities to think strategically and proactively solve industry challenges and escalations with grace, composure and tact at all levels. I am skilled with interpreting API documentation and translating to relatable requests for change. I listen to organize and achieve!Proven track record of leveraging a unique interpersonal leadership and management approach/style to collaborate with cross-functional product and engineering teams, enterprise clients and partners to achieve high levels of performance. Takes a consultative approach to spearheading complex projects from conception to on-time completion. An accomplished and innovative professional who leverages big picture and tactical points of view to determine strategies to create operational efficiency.Recognized as a growth-focused and versatile SaaS leader who has diverse experience in developing and implementing customer success, support and project strategies and programs.Adds excellence to organizations by investing in the success of learners leveraging their natural strengths and developing targeted ways to mentor individuals and teams in their and individual and team growth.Key performer in sales support, partnership building, operational excellence, and product development, while overseeing robust strategies for business growth.Skilled with increasing renewal rates and identifying and decreasing churn risks as a result of solidly built teams and processes.Some of the areas of excellence include:✔Startups & Leadership✔SaaS✔Process & Scaling✔Sales Support ✔Product Management✔Graceful Escalation Management✔Operations ✔Client Satisfaction & Retention ✔Strategic & Tactical Planning & Execution ✔Profit & Revenue Optimization ✔Project Management ✔Partnership Ecosystems ✔Technical Testing & Troubleshooting✔Knowledge Base Development & Team Building ✔Risk Assessment & Mitigation✔Key Performance IndicatorsSerious about work and appreciates an opportunity to put a smile on someone's face!

Lisa Dean's Current Company Details
Hope Consulting-406

Hope Consulting-406

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Tech Startup Servant Leader and Enthusiast | Consultant | Writer | Mom | SeriesB>IPOđź””
Lisa Dean Work Experience Details
  • Hope Consulting-406
    Consultant And Servant Leader
    Hope Consulting-406 Jun 2023 - Present
    Passionately sharing my experience with businesses and individuals that may find benefits from my writing, consulting or coaching.Tools: Salesforce, HubSpot, JIRA, Confluence, ClickUp, Asana, Monday, GSuite, MSOffice, Windows, MAC, Slack, Miro, Draw.io, Canva
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  • Juicer
    Head Of Partnerships & Enablement
    Juicer Apr 2024 - Present
    San Francisco, Us
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  • Lunchbox
    Head Of Product - Interim/Contract
    Lunchbox Jan 2024 - Mar 2024
    New York, Ny, Us
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  • Olo
    Director, Gtm Ordering Enablement, Customer Success
    Olo Feb 2014 - Jun 2023
    New York, Ny, Us
    • Joined high risk and unprofitable Series B startup as one of <20 employees: Olo had raised $3M with Paypal & had new POS integrations but was struggling to operationalize them. Established the Technical Account Management Team & operationalized POS integrations resulting in sustained & increased enterprise level revenue exceeding $20M ARR. • Built the Technical Account Management Team where my POS & strong hospitality background were critical to laying the technical foundation of the success story that Olo is today (from private to IPO 🔔).• Molded the culture of the team & built scalable operations processes to support complex multi-partner projects including loyalty/gift card programs & the start of Olo's Dispatch & Rails programs (Amazon, DoorDash, Grubhub, Google & other delivery partners).• Supported sales discovery with in-person client meetings to assist with closing enterprise deals with well-known restaurant & convenience store brands (Brinker International, Papa Murphy's International, Shake Shack). Leading the enterprise team, my work was critical for launching complex projects driving high growth revenue of 50-80% YOY.• Fostered strong trust relationships with strategic enterprise brands & key partners, i.e., NCR, Treatware, Brink, Revel, & CBS Northstar. • Collaborated cross-functionally across GTM, Product Management, Engineering (international) & Partnerships on integrations for 9 Cloud & Traditional POSs, Loyalty, Dispatch, DoorDash, UberEats, PostMates, Amazon Restaurants & Google Food Ordering.• Specialized & coached team on handling & diffusing escalations, EIQ, saying no well & answering difficult strategic or technical questions.• Scaled for growth by building an internal content & customer facing knowledge base used today to support 600 brands with easy self-service options. • Promoted 3 times.Tools: GSuite, Freshdesk, Zendesk, Bloomfire, Guru, Asana, JIRA, Confluence, Slack, Pipedrive, Salesforce, Canva, Miro, Draw.io
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  • Papa Murphy'S International
    Enterprise Solutions Product Manager
    Papa Murphy'S International Oct 2012 - Feb 2014
    Us
    As the Product Manager for store solutions in over 1400+ deployed franchise and company owned units I led roadmap planning, deployment strategy, maintenance, and lifecycle of POS and integrated solutions. Management included proof of concept, testing, pilot and rollout. I worked together with internal and external partners on RFP procedure to choose products for online/digital ordering. I managed a team of Tier 2 technical support coordinators, deployment issues for franchisees and partners, and highly visible support and partner escalations.Key Accomplishments:• Led support processes, escalations, and deployment activities in 93% franchised business.• Streamlined scalable process for franchisee support of online ordering service across 400+ locations.• Partnered with NCR on 30 location pilot for NCR's Aloha Online product for RFP proof of concept.• Organized and rebuilt lab systems to support testing and implementation of POS and inventory solutions.Products Supported: Onosys and Aloha POS Suite: Aloha QS, CFC, CMC, MenuLink, ATO, EDC , Aloha Online, Aloha BackOffice
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  • Ncr Corporation
    Client Manager
    Ncr Corporation Apr 2011 - Oct 2012
    Atlanta, Georgia, Us
    • Co-led startup of NCR Local Office channel to plan deployments and provide support for underperforming DC Metro and surrounding territories. • Implemented scalable procedures for the deployment of software, hardware and associated services earning $2M ARR. • Raised NPS by 18% by advocating clients' use of consolidated global support center and managing tier 2 and tier 3 escalations. • Surpassed annual POS system implementation goal for emerging brand projects by 19%. • Remotely managed scheduling and project assignments for team of 5 remote consultants/technicians.Products Supported: Aloha POS Suite: Aloha TS, Aloha QS, CFC, CMC, EDC, ATO, Aloha Kitchen, Aloha Loyalty, Aloha BackOffice
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  • Radiant Systems
    Premium Service Consultant
    Radiant Systems Feb 2008 - Apr 2011
    Atlanta, Georgia, Us
    • Generated monthly revenue stream of $20K offering a la carte configuration and consulting services to SMBs, which are typically not equipped to manage changes independently.• Developed Change Management process including SOW and collection for services provided.• Created internal and customer facing knowledge base documentation.• As Tier 3 SME, performed root cause analysis for emerging and enterprise brand escalations, upgrades, software configuration changes & merchant processor changes.• Directed and mentored support technicians on product knowledge, service delivery and project management.• Oversaw tasks for inbound support call center that received 6K tickets on average per month.• Won excellence award and various written kudos from clients and management. Products Supported: Aloha POS Suite: Aloha TS, Aloha QS, CFC, CMC, EDC, ATO, Aloha Kitchen, Aloha Loyalty, Aloha BackOffice
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  • Dean Services
    Independent Consultant
    Dean Services 2005 - 2008
    • Provided consulting services for Aloha POS emerging enterprise customers/brands.• Provided computer network and technical support for high volume law firm using Needles case management software.• Acted as marketing consultant for delivering graphic art services, ad-specialty/swag, and printing. •Special Projects: o Project Manager for new QSR Concept, Pico's Taqueria, including implementation of Aloha POS and operationalizing SOPs for reporting, accounting, inventory, labor, payroll, and people onboarding. o For B&C Hospitality, Charleston, SC, developed support process & hardware inventory management. o Implementation projects for Digital Dining POS.
  • Dynamic Systems, Sc Aloha Reseller
    Director Of Support
    Dynamic Systems, Sc Aloha Reseller 2000 - 2005
    • Managed five-person POS help desk that supported 75 emerging enterprise brands and approximately 450 regional locations.• Generated sales quotes, MSAs, and renewals as well as efficiently performed collections.• Offered client facing training and troubleshooting guides and live training for POS & MSOffice. • Classified problems with field services and sent out technicians for service/repair and upgrades.• Project management of new POS implementations.• Manage escalated issues with, customers, employees and partners.• Administered training with a typical class of 10-20 attendees in office or on-site.• Knowledge base and support documentation management to scale support services.• Prepared sales quotes, MSAs and renewals. Products Supported: Aloha POS Suite: Aloha TS, Aloha QS, CFC, CMC, EDC, ATO, Aloha Kitchen, Aloha Loyalty, MenuLink

Lisa Dean Skills

Restaurants Pos Social Media Marketing Account Management Leadership Management Training Team Building Project Management Strategy Customer Service Team Management Troubleshooting Change Management Technical Support Hospitality Teamwork Time Management Software Installation Strategic Planning Product Management Coaching Retail Saas Sales Operations Crm Customer Satisfaction Inventory Management Solution Selling Direct Sales Business Development Salesforce.com New Business Development Sales Process Team Leadership Enterprise Software Call Centers Networking Sales Vendor Management Consulting Databases Integration Software Documentation Hardware Help Desk Support System Deployment Point Of Sale Systems Customer Relationship Management

Lisa Dean Education Details

  • Trident Technical College
    Trident Technical College
    Telecommunications Systems Management
  • Us Air Force Veteran
    Us Air Force Veteran

Frequently Asked Questions about Lisa Dean

What company does Lisa Dean work for?

Lisa Dean works for Hope Consulting-406

What is Lisa Dean's role at the current company?

Lisa Dean's current role is Tech Startup Servant Leader and Enthusiast | Consultant | Writer | Mom | SeriesB>IPOđź””.

What is Lisa Dean's email address?

Lisa Dean's email address is li****@****olo.com

What schools did Lisa Dean attend?

Lisa Dean attended Trident Technical College, Us Air Force Veteran.

What skills is Lisa Dean known for?

Lisa Dean has skills like Restaurants, Pos, Social Media Marketing, Account Management, Leadership, Management, Training, Team Building, Project Management, Strategy, Customer Service, Team Management.

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