Lisa Dearing Email & Phone Number

Nottingham, England, Gb

Nottingham, United Kingdom

Head Office, Nottingham

Supporting a national field based team remotely including 1800 drivers and 100 managers including ensuring a safe and legal process is adhered to. Leading a central operation support team to solve first line queries, and to adhere to processes and compliance.Managing and continuously improving the critical driver’s processes for driving licences, Disclosure and Barring Service and risk assessments.Line Manager of Apprentices, Year in Industry and Graduates. Ensuring they have development and are stretched and supported in their rolesResponsible for supporting a group of field based Managers and people as well as managing a team of 4 with accountability for compliance, queries and ensuring deadlines and timescales are met in a fast paced environment.Represent the Employee Forum to gather feedback from my colleagues to feedback to the Senior Leadership TeamDeveloped, designed and led a project to simplify Driving Licence Mandates, which are now generated electronically instead of a paper version. This has reduced time management for managers in the field and hours in the officeLed my wider team as an Employee Representative throughout a Company redundancy consultation. The role was to engage with people at all different levels whilst supporting colleagues through change and uncertainty. Our function achieved the reduction in numbers the Company requiredAnalysing large sets of data from multiple sources to identify trends and provide recommendations, this included reporting on compliance to critical business processes, e.g. pharmacy incidents, customer complaints, fuel reconciliation, and holding the tension with field team HR contact for the function in all aspects of reward and bonuses. This ensures the message is delivered to all three divisionsCo-ordinate incident management response for out of hours support, ensuring that escalation and correct actions are being taken

Nottingham, United Kingdom

• Led, designed and coordinated a project to upgrade to a new payroll system. This included large data analysis, communications and training for the successful transition for 1800 drivers • Designed job profile for the Divisional Administrator role, including training, conference calls and any ongoing support • Line managed helpdesk administrators and apprentices to focus on delivering excellent customer service support• Designed and managed weekly and monthly reports for the Leadership team• Supported on a project with the Recruitment team to improve recruitment experience for all new colleagues, including ‘killer’ questions and a smoother induction process

Nottingham, United Kingdom

• Managed customer helpdesk for stores and the field team in supporting project rollout• Supported growing field team across three payroll systems and different processes• Provided HR support for Managers• Supported National rollout with various elements including people, kit and IT

Nottingham, United Kingdom

• Took calls and queries from stores and customers about Advantage cards• Made appointments for customers who required eye tests and liaised with Opticians in stores• Consistently achieved and maintained personal and team targets

Education record

• Obtained GCSE in Communications, English Language, Child Development and Sociology

Education record

• Obtained CSE in Maths, English Literature & Language, Geography, French, Biology and Chemistry