Executing SAS Installations and Reviews, both Qualified (IQ/OQ) and Non-Qualified implementations. Create corresponding Audit documentation, based on installation type. Act as the Implementer or Reviewer for SAS Office Analytics (SASOA) and SAS Analytics PRO (SASAPRO), residing on Microsoft Windows 2016, 2019 or 2022. SAS versions include v9.4M6, v9.4M7 and v9.4M8. Facilitate project kick-off presentations, status meetings, and knowledge transfer turnovers.Perform Project Management… Show more Executing SAS Installations and Reviews, both Qualified (IQ/OQ) and Non-Qualified implementations. Create corresponding Audit documentation, based on installation type. Act as the Implementer or Reviewer for SAS Office Analytics (SASOA) and SAS Analytics PRO (SASAPRO), residing on Microsoft Windows 2016, 2019 or 2022. SAS versions include v9.4M6, v9.4M7 and v9.4M8. Facilitate project kick-off presentations, status meetings, and knowledge transfer turnovers.Perform Project Management activities, updating status on a weekly basis for all active installs and providing to upper management and clients. Create project plans using Excel, coordinating between our Client and other sub-contractors. Facilitate status meetings and distributing minutes. Show less

Certified Scrum Product Owner (CSPO)Certified Scrum Master (CSM)

Ran teams through the migration to Agile methodology, into CEP (Customer Event Platform). Role and responsibilities changed to an IT Product Manager. Directed up to 8 employees, 7 onsite contractors, and over 10 offshore resources.• Established Agile teams combined with IT and Marketing Operations, creating 2 Scrum and 2 Kanban teams.• Collaborated with peers and Program Managers, building features and prioritizing work in Rally, including IT Infrastructure projects such as Cyber… Show more Ran teams through the migration to Agile methodology, into CEP (Customer Event Platform). Role and responsibilities changed to an IT Product Manager. Directed up to 8 employees, 7 onsite contractors, and over 10 offshore resources.• Established Agile teams combined with IT and Marketing Operations, creating 2 Scrum and 2 Kanban teams.• Collaborated with peers and Program Managers, building features and prioritizing work in Rally, including IT Infrastructure projects such as Cyber Security remediation and software upgrades.• Worked with Scrum Masters and Product Owners, developing user stories and tasks within Rally.• Participated in Huddles, Sprint Planning, facilitating Problem Solving, Refinement, Retrospectives, and Continuous Improvement.• Partnered with Marketing Operations, Vendors, IT Infrastructure, and Data Warehouse on the ESP (Email Service Provider) migration in 2018 from Salesforce (formerly Exact Target) to Oracle-Responsys.• Coached IT employees, managing onsite and offshore resources through Discover’s Vendor Management, Third-party management, and Legal teams.• Initiated research into Cloud technologies, such as AWS, Snowflake, and PCF, resulting to begin modernizing software for applications. Show less

Led 5 teams, consisting of CCM (Customer Campaign Management), NEO, Privacy Policy, Adhoc, and Pricing. Teams included 8 employees, 7 onsite contractors, and over 10 offshore resources. Supervised Project Management tasks under Waterfall methodologies.• Directed contract negotiations for IBM regarding the annual maintenance renewal for Unica (Campaign Management tool), which was approximately $360K per year for 100 users. Collaborated with Discover’s Legal, Vendor Management, and Strategic… Show more Led 5 teams, consisting of CCM (Customer Campaign Management), NEO, Privacy Policy, Adhoc, and Pricing. Teams included 8 employees, 7 onsite contractors, and over 10 offshore resources. Supervised Project Management tasks under Waterfall methodologies.• Directed contract negotiations for IBM regarding the annual maintenance renewal for Unica (Campaign Management tool), which was approximately $360K per year for 100 users. Collaborated with Discover’s Legal, Vendor Management, and Strategic Sourcing teams.• Supervised a 1st year rehosting effort, migrating from AIX to Linux, upgrading software for WAS and JAVA, and migrating from physical to virtual clustered servers.• Supported 120+ Marketing campaigns, executing daily, weekly, and monthly, supporting Marketing Ops growth targets.• Managed multiple upgrades to Unica (v8.0.5 - v9.1.1.2 - v9.1.1.4 - v10.1.2), providing additional functionality and modernizing for users.• Founded 1st Disaster Recovery process for Unica’s application server, providing failover for users. Executed multiple tests successfully, validating the Audit and Compliance back-up process.• Partnered with vendors to demonstrate software tools to potential clients, creating hands-on visual opportunities to view product potential, weigh value, and make wise choices in verifying the best solution for users.• Maintained NEO, a home-grown, front-end JAVA tool. Created APIs to automate data transfers, remediating Audit and Security vulnerabilities from its prior manual entry process.• Adhered to Cyber Security for remediations, Change Management, Security, and Audit policies and procedures, ensuring potential vulnerabilities were locked-down from hackers. Show less

Presided over the SAS application team in the Data Warehouse area. Managed a team of 10 employees, 3 onsite contractors, and 5 offshore resources. Supervised Waterfall Project Management tasks.• Started the second largest SAS GRID global environment, facilitating 1,200+ worldwide users and 158TB of space.• Oversaw contract negotiations for the 3-year SAS contract valued at $4,750M, supporting tools for SAS users of all Discover’s business areas.• Reviewed budget, updating executive… Show more Presided over the SAS application team in the Data Warehouse area. Managed a team of 10 employees, 3 onsite contractors, and 5 offshore resources. Supervised Waterfall Project Management tasks.• Started the second largest SAS GRID global environment, facilitating 1,200+ worldwide users and 158TB of space.• Oversaw contract negotiations for the 3-year SAS contract valued at $4,750M, supporting tools for SAS users of all Discover’s business areas.• Reviewed budget, updating executive management, and senior managers on project status, planning resource allocation, and negotiating project deadlines.• Sustained analytical software and “big data” solutions, such as Angoss Knowledge Seeker, KXEN, ‘R’, Aster, and Hadoop, resulting in modernizing software and reducing costs for applications.• Administered rehosting effort, migrating from an offsite vendor to an onsite Data Center managed by Discover. Tasks included converting to a GRID architecture with 8 servers, upgrading SAS software from v9.1.3 to v9.2. Actions included migrating 650+ users and 50+ production models to the new environment and architecture.• Moved forward with 1st rehosting effort in almost 2 years, migrating from one to multiple servers and upgrading SAS software from v8.2 to v9.1.3. Tasks included migrating 200+ users and 25+ production models to the new environment.• Built the 1st offshore model, training and setting up procedures, resulting in additional support for employees.• Teamed with IT Infrastructure teams for Cyber Security remediation, upgrades, and support, modernizing the analytical tools for users.• Addressed employee development, establishing personal goals, delivering annual performance evaluations, mentoring and training staff while promoting the advancement of new employees, and retention of high-performing employees. Show less

ADDITIONAL PRIOR EXPERIENCE2002 - 2006 Data Warehouse – PMO (Project Management Office), ETL, and Data Quality2000 - 2002 Cardmember Internet1998 - 2000 CashBack Bonus (Rewards)1997 - 1998 Statements

ADDITIONAL PRIOR EXPERIENCE1996 - 1997 Statements and Embossing1994 - 1996 Promotion Enrollment 1992 - 1994 Marketing Database