Lisa Devine Email & Phone Number

Courtenay, Bc, Ca

Vancouver Island

Courtenay, British Columbia, Canada

Courtenay, British Columbia, Canada

VARIOUS INSURANCE COMPANIES 2000 – Present Independent Claims Adjuster (contract positions) Coast Claims (2020 – Present), ClaimsPro (2019 – 2020), Associated Island Adjusters (2007 – 2019), SCM Victoria (2006), Crawford Adjusters (2001 – 2002), and Cunningham Lindsey (2000 – 2001)• Handle all lines of claims, specializing in personal and commercial property and casualty losses.• Investigate, evaluate, negotiate, and settle… Show more VARIOUS INSURANCE COMPANIES 2000 – Present Independent Claims Adjuster (contract positions) Coast Claims (2020 – Present), ClaimsPro (2019 – 2020), Associated Island Adjusters (2007 – 2019), SCM Victoria (2006), Crawford Adjusters (2001 – 2002), and Cunningham Lindsey (2000 – 2001)• Handle all lines of claims, specializing in personal and commercial property and casualty losses.• Investigate, evaluate, negotiate, and settle claims to provide satisfactory outcomes to insurers and clients.• Assess and confirm the extent of damages and required scope of repairs to compile detailed reports for insurers.• Utilize a client- centered approach to inform and guide clients through the claims process. • Build and maintain relationships with brokers and insurers to assist with interpreting policies regarding coverage, exclusions, and limitations. • Liaise with industry experts to discuss, analyze, and understand their findings.• Follow each insurer’s procedures and policies regarding claims handling.• Responsible for data accuracy and disbursing funds to contractors, clients, and experts accurately and on time.• Ongoing commitment to education and learning.• Available to clients and insurers after hours.• Highlights: Independently handled a major catastrophic weather event (CAT), attending to and processing 180+ claims over a 3-week period to help clients and insurers settle on equitable outcomes. Recognized as a top earner in the company with respect to yearly billings.  Responsive to the company’s needs, often being called upon to travel to different areas to provide additional resource support during adverse weather events. Show less

Charlottetown, Prince Edward Island, Canada

• Provided counselling and advice to recently released offenders to help them re-integrate back into society.• Utilized a diplomatic and empathetic approach to listen to their problems and discuss possible solutions.

Atlantic Canada

• Handled internal inquiries on potentially fraudulent claim filings, performing the appropriate investigations to determine the legitimacy of the claims, the insured parties, and the incident in question.• Generated detailed reports and analytics for management to assess the seriousness of the fraudulent activity.• Used practical judgment and decision-making to forward recommendations that were backed by analysis, fact-finding, and detailed investigation.• Liaised with various… Show more • Handled internal inquiries on potentially fraudulent claim filings, performing the appropriate investigations to determine the legitimacy of the claims, the insured parties, and the incident in question.• Generated detailed reports and analytics for management to assess the seriousness of the fraudulent activity.• Used practical judgment and decision-making to forward recommendations that were backed by analysis, fact-finding, and detailed investigation.• Liaised with various experts during the investigation to assist in developing a strong defense. • Highlights: Designated as one of three primary investigators in the region for a national program that was the first of its kind for the company. Received an expanded scope of responsibilities and authority including interviewing insured parties under oath, hiring forensic accountants and other specialists. Show less

Halifax, Nova Scotia, Canada

• Led surveillance work involving mobile and stationary surveillance to investigate insurance claims.• Followed procedures to maintain compliance with governing regulations and citizen rights.

Coquitlam, British Columbia, Canada

• First Responder in emergency and disaster situations• Community-based policing• Crime prevention initiatives• General patrol • Community initiatives such as addressing drugs/bullying education in schools• Interpreted the Criminal Code of Canada to follow procedure• Provide testimony in court

Master'S Degree, Education

Bachelor'S Degree, Psychology