Lisa Dimin

Lisa Dimin Email and Phone Number

President/Owner @
Lisa Dimin's Location
Columbus, Ohio, United States, United States
Lisa Dimin's Contact Details
About Lisa Dimin

I am an experienced business owner currently partnered with Amazon to deliver last mile packages. I lead a strong group of Managers and Delivery Associates who are committed to providing the best customer experience possible. We have been recognized as one of the top last mile Amazon partners and strive to continue to achieve more and more each and every day.

Lisa Dimin's Current Company Details
Wildebeest Delivery

Wildebeest Delivery

President/Owner
Lisa Dimin Work Experience Details
  • Wildebeest Delivery
    President/Owner
    Wildebeest Delivery May 2019 - Present
    Columbus, Ohio Area
  • Signature Worldwide
    Director Of Call Center Operations
    Signature Worldwide Oct 2009 - May 2019
    Dublin Oh
    Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing salesRecruited, hired and developed a staff of 110+ employees including 12 direct leadership reports.Designed and implemented a new hire training program for outbound call center employees. Program integrated in-classroom training, key guest speakers, departmental shadowing and OJT.Successfully managed the monthly Net Promoter Score survey comments to create an action plan that effectively reduced the top two detractor reasons. Partnered with the Chief Financial Officer to determine the strategic direction of the call center including monthly forecasting, staff optimization and long term trending.Partnered with Director of HR to create an improved hiring and training program for call evaluation team. This included conducting employee focus groups to understand the traits and talents of high performers vs. low performers and creating a 60 day in-classroom/OJT program that reinforces the skills of the job while minimizing the risk of creating customer dissatisfaction.Served as project manager for the creation of a new client on boarding process that emphasized customer satisfaction and relationship building. This was accomplished through the facilitation of cross-functional brainstorming meetings and conducting new client satisfaction surveys. Meetings with the executive team ensured that the project was moving in a direction that was consistent with Signature Worldwide’s brand promise.Responsible for budget adherence, site service level, call quality and customer satisfaction scores. Results delivered monthly to CFO and executive board. Managed to an annual payroll budget of up to 1.5 million.
    View
  • Signature Worldwide
    Call Center Manager
    Signature Worldwide Jul 2002 - Oct 2009
    Managed and evaluated workflow of inbound and outbound calls for all departments within the Call Center.Maintained continuous communication with upper management, organizational development and supervisory teams to develop written goals and objectives, training, performance management and career development plans.Consistently met or exceeded service level of 90/90 and calls per hour requirements of 10.5 for inbound and outbound call groups.Conducted weekly and daily meetings, as needed with relevant management staff to review service levels/key performance indicators and obtain feedback.Served as project manager and management sponsor for implementation of call center ACD system (Hermes Pro).Served as project manager for the implementation of Signature Worldwide’s client reporting system. This included working with internal and contracted IT personnel, adherence to strict budget requirements and conducting weekly executive level status update calls.
    View
  • Checkfree Corporation
    Business Process Analyst
    Checkfree Corporation Jan 2000 - Mar 2002
    Successfully managed multiple projects for Customer Operations division. Evaluated and streamlined call center processes and procedures. Represented Customer Operations division in new product design sessions. Worked with cross-functional groups to facilitate understanding of Customer Operations’ needs and requirements. Interfaced with Customer Operations floor management and executives. Provided weekly written summaries and monthly verbal summaries to executives as to the status of Customer Operations’ projects.
  • Checkfree Corporation Contact Center
    Senior Supervisor
    Checkfree Corporation Contact Center Jan 1998 - Jan 2000
    Supervised 16 to 40 associates including discipline, counseling, and performance enhancement. Interviewed and hired customer service associates. Maintained records on associate attendance, time off and performance. Completed and administered monthly, quarterly, and annual associate performance evaluations. Trained associates on new products and procedures. Performed side-by-side performance coaching. Evaluated daily, weekly and monthly call center statistics. Enforced call center service level agreements.

Lisa Dimin Skills

Training Call Centers Leadership Customer Satisfaction Team Building Management Performance Management Customer Service Employee Training Coaching Strategic Planning Cross Functional Team Leadership Process Improvement Call Center Crm Operations Management Account Management Customer Experience Human Resources Leadership Development Organizational Development Time Management Employee Engagement Sales Management Vendor Management Budgets Recruiting Forecasting Hiring Customer Retention Contact Centers Change Management Training Delivery Employee Relations Strategy Onboarding Interviews Customer Relationship Management Public Speaking Business Process Improvement Budgeting

Lisa Dimin Education Details

Frequently Asked Questions about Lisa Dimin

What company does Lisa Dimin work for?

Lisa Dimin works for Wildebeest Delivery

What is Lisa Dimin's role at the current company?

Lisa Dimin's current role is President/Owner.

What is Lisa Dimin's email address?

Lisa Dimin's email address is li****@****ide.com

What is Lisa Dimin's direct phone number?

Lisa Dimin's direct phone number is +161439*****

What schools did Lisa Dimin attend?

Lisa Dimin attended Kent State University.

What skills is Lisa Dimin known for?

Lisa Dimin has skills like Training, Call Centers, Leadership, Customer Satisfaction, Team Building, Management, Performance Management, Customer Service, Employee Training, Coaching, Strategic Planning, Cross Functional Team Leadership.

Not the Lisa Dimin you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.