Lisa Dingwall Email & Phone Number

Hollywood, Fl, Us

United States

• Entered and maintained departmental records in company database - Citrix Receiver, Fieldglass, CinglePoint, Call Center Management System (CCMS).• Collected, validated, and distributed information to employees.• Computerized office activities, maintained customer communications, and tracked records through deliverables.• Managed the onboarding and offboarding process of vendor personnel.• Generated reports detailing findings and recommendations.

Boca Raton, Florida

• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.• Performed statistical analyses to gather data for operational and forecast team needs.• Motivated and trained employees to maximize team productivity.• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

United States

• Continuously assessed current reporting techniques and developed improvements to boost accuracy.• Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.• Assessed sales reports, identified business standing and reported to executives.• Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.

Boca Raton, Florida

• Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.• Monitored testing processes, test development and user acceptance testing.• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.• Fixed identified issues to increase productivity and boost workflows.• Educated employees on specific QA standards and confirmed maintenance of standards.• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.• Evaluated interactions between associates and customers to assess personnel performance.• Fixed identified issues to improve workflows.

North Lauderdale, Florida

• Prepared technical responses to requests for quotes, assigning costs, timeframes, and alternative solutions.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.• Resolved issues with systems, hardware and telephones quickly and accurately.• Analyzed issues to identify troubleshooting methods needed for quick remediation.• Authored technical requirement documentation to suit business goals and technological limits.• Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Trinidad And Tobago, West Indies

• Established open communication and positive relationships with students, parents, peers, and administrative staff.• Taught core subjects of math, science, technology, and history.• Provided warm, supportive environment for developing academic, social, and emotional growth.• Fostered student curiosity and interest in learning through hands-on activities and field trips.

Certifications

Six Sigma (White Belt and Yellow Belt)

Bachelor'S Degree, Information Technology - Information Systems Security

- Analysis, design and implementation of security systems. - Security monitoring and countermeasures and ongoing administration. - Manage.

Associate'S Degree, Information Technology - Computer Network Systems

- Installing, upgrading and maintaining computer network systems in typical LAN/WAN environments. - Network design and implementation..