I am part of the highly effective team of Sales Professionals in Newcross, responsible for engaging with and onboarding clients within my Territory.Working with my clients, I help understand their needs, provide solutions supporting customer engagement, fulfilment and lasting partnerships.I demonstrate our best-in-class technology which allows us to meet clients needs quicker than any competitor.Our training capability means our staff will always have the right skills for the job.My aim is to ensure clients receive a '5-star’ service from initial contact through to trusted partner.

To successfully lead and manage a business centre, pro-actively driving the business forward by forging strong relationships with clients and staff and delivering business targets.To meet or exceed branch and personal sales targets through carrying out a range of sales activities, including regular visits to new and existing clients. Using first class communication and influencing skills to secure business and keep ahead of competitors.Create a culture of team spirit within the branch, leading, motivating and coaching the team to ensure morale is high and KPI’s and targets are achieved. Hold regular team meetings and appraisals and carry out performance management when needed.Actively research opportunities for learning and development for self and team,utilise internal and external L&D resources. Ensure adequate cover within the branch, working with the office recruitment team to recruit new team members when needed and growing the team in line with business needs.Meet new business targets by winning business from new clients. Work with the Business Development Manager and other branches to share information and maximise business opportunities.Research, record and share information relating to competitors, acting on the information to the benefit of the business.Manage compliance in line with CQC regulations and company policies. Provide mentorship and coaching to new managers as and when required. Meet targets for new staff out working by communicating effectively with the central recruitment team. Ensuring a healthy pipeline of healthcare workers with skillsets to meet the needs of the existing client base and to facilitate movement into new business areas. Ensure healthcare workers are engaged through regular communication and are keeping their availability up to date. Ensure clients are being dealt with promptly and with the highest level of professionalism, demonstrating exceptional customer service skills and leading by example.

I run an outbound sales team who offer Life Insurance / Funeral Plans.I am responsible for the Web and OTPL team ensuring targets are met, coaching, motivation and development are received.Promis Life is a UK based, specialist life insurance distributor built from the ground up to provide simple and affordable products to the Great British public. Everything we do is focused on making it easy for you and responding to what you need.

Having been appointed as a preferred supplier of PPE and safety work wear for some large business's, Arco have undertaken a detailed review of the customer service and support requirements for these companies..This review has led to the creation of a centralised, dedicated Customer Experience team based out of our Head Office in Hull, who will provide customer service to a select number of strategic customers in the construction and services sectors.The new team consists of high calibre, experienced Arco employees who demonstrate our brand values. With a dedicated team, we are able to support large and complex multi-site customers, and provide a flexible service to meet your individual needs. Building relationships with your key sites and regular purchasers through a small team will enable us to build up expertise and knowledge that is relevant and personal to you, and to develop a long term and sustainable relationship, adding value to the service experience.Based in head office, the Customer Experience team are supported by dedicated credit control, supply planning, training, IT development and continuous improvement resource, ensuring we have contained ownership over the end to end service proposition. The benefit of this is that we have immediate, onsite access to all of our head office support functions, allowing us to pull on that expertise quickly to support complex requirements and resolve any issues.The team reports through into a senior customer experience operations manager, and into the customer experience director at Arco, which differentiates this team from the rest of our regionally based customer service teams – all of which line into the regional sales function. This provides clarity of vision, with the provision of brilliant customer service and a right first time philosophy at the heart of everything we do.

I helped set up and launch the first ever Telemarketing Team within Arco in 2008.The concept of the team was to contact dormant accounts within the company and restimulate them into using us again. We not only contacted dormants but would also focus out attentions on prospect customers too.This is done through marketing campaigns and regular outbound calls.The team started with 4 FTE and in 3.5 years we have grown to a team of 11.We have seen a sales growth of £0 ro £1.7M with the accounts and on the 1.7.2012 we will be expanding the team again.My role is to manage the team, compile all the reporting and ensure the Executives have all of the training and developments requirements they need.I report into the Divisional Director of Sales and Opertaions and have a Deputy who assists myself.

I was a Team Leader on the Eon Account and ran a team of 16 FTE.