• Manage benefits operations including ADP administration, dependent verifications, and Cobra.• Provide quick resolution to enrollment, life event changes, reporting and vendor updates. • Perform manual enrollments in medical, pharmacy, dental, vision, FSA, and Cobra vendors.• Monitor monthly ACA employees via ADP system, investigating abnormalities and making needed updates.• Administer bi-weekly retro benefit deduction reporting and errors for payroll. • Lead support for benefits participation in the weekly new hire orientations.• Complete child support orders and CMS-Medicare forms.• Develop standard operating procedures for benefits operations streamlining and efficiency.• Accurate written and telephonic response to employee access, navigation, benefit, and enrollment using the internal case management ticketing system. Triage all inquiries, assigning cases to team members, also provide training to new team members.• Write knowledge articles for employee self-service. • Primary contact for benefit system upgrades including ADP and Oracle. Provide process flow recommendations, content, and custom system enhancements.• Responsible for the management of new benefit system from mergers and acquisitions including ADP and Workday.• Oversee annual enrollment, working with benefit program manager to implement plan changes, updating benefit vendors, file feeds, completing testing, and final approvals.• Provide annual enrollment support for companywide communications to ensure they are accurate and easy to understand.

Administer benefit enrollments and changes utilizing vendor systems and building strong relationships. Deliver accurate and timely education and responses to HR, managers and employees benefit questions. Manage benefit deduction reporting and other audit processes.

Manage the process of retirement pension commencement for qualified and non-qualified defined benefits.

Support the effortless experience for employees, managers, benefits & HR administrators of Fortune 100 & 500 companies, regarding HR policies, the variety of benefit and leave plans available to them, such as health benefits, retirement, flexible benefits, FMLA, workers compensation, Cobra, 401k, 403(b), 457(b) etc.