Lisa Klosner Downham Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, On

• Co-led the establishment and development of new business operations for family run executive recruiting business, supplying top tier talent for Canadian and US packaging and printing industries. Coordinated with a portfolio of well-established executive clientele, working to get them to consider new opportunities outside their expectations.• Successfully secured and renovated new office facilities, handling all project management considerations for the space. Personally developed an internal database to track business and clientele, establishing many key data management and organization policies to compile together contact information, resumes, and other documents. • Oversaw financial management and considerations for the business, drafting all necessary invoicing and billings for both US and Canadian businesses. Shepherded the business into incorporation and opened and maintained bank accounts in coordination with accountant. Managed budgeting, revenue pipelines, forecasting, and other elements.• Developed key marketing materials for the business, sending out promotional items to generate interest and enhance client base for both businesses and executives. Employed a network of contacts in the industry, reaching out to past partners and other professionals as part of lead generation and offering recruitment services

• Effectively drove the sales of luxury real estate valued at $2M or more as part of one of the largest independent real estate brokers. Managed a long sales cycle encompassing 6 months to a year and collaborating throughout with discerning clientele adhering to strict expectations in their search and purchase of property. • Delivered a deep network of contacts and professional referrals to drive lead generation and expand ongoing client base. Regularly involved in local community events with high net-worth individuals to further network and create new connections, identifying and spreading new business opportunities through word of mouth.• Oversaw a portfolio of 2-3 high value homes at a time, acting as a central liaison between sellers, buyers, and legal professionals. Collaborated closely with sellers on preparing homes for presentation and staging rooms to meet the aesthetics and style of market trends. Identified potential renovations and important upgrades, managing diplomatic conversations with sellers to upsell the ROI benefit of investments.• Managed the drafting of all necessary documents including contracts and participated in regular negotiations between parties. Ensured that all considerations in home purchases were covered including insurance, older home renovations, and pest control. Well versed in the range of additional fees, legal elements, and other potential issues.

• Drove the development of technical sales for a CRM platform to enterprise clients, working with a client base generating more than $2B in revenue. Collaborated and developed sales strategies alongside sales, product marketing, and sales consulting management teams. • Shepherded long sales cycles encompassing a number of pitching and sales presentations. Delivered an in-depth expertise and insight on platform software, ensuring it could be customized to fit client needs. Identified key client influencers and decision makers, developing strong relations to ensure success in sales and account management.• Managed all necessary needs and gap analysis with clients to determine how to best fit customized solutions to their operations. Relayed information to development teams to craft new platform configurations before demoing new software to executives. Worked with Siebel architecture and gained practical understanding of CRM development.

• Consulted on projects in telecommunications, satellite, energy (utility), and insurance industries. Applied project experience with Customer Relationship Management (CRM) solutions in the areas of call center, sales force automation, logistics, inventory and procurement.• Delivered full cycle development expertise including proof of concepts, scope, design, development, testing and rollout management. Coordinated and facilitated functional area modeling sessions to implement business processes.

Ba, Economic

Business

Post Graduate Diploma, Information Technology