Leading a team responsible for global leadership development, leadership programs, organizational learning, coaching and coaching programs, and online and in-person learning experience design

Global leadership development, organizational development, leadership coaching, instructional design, organizational change leadership, training, facilitation, and talent development.

Organizational Change Management and Leadership responsible for planning, strategy, and execution of extensive 5 hospital integration. Responsibilities included partnership and communication with Chief Medical and Chief Nursing Officers, Facility Leads, Department Managers, and Super Users, including current and future state needs analysis, facilitating sessions to address and close procedure, process, and capability gaps, training and development, and leadership program development and implementation. Successful integration with high engagement, and superior, high reliability patient care.

Over a two-year period, promoted to increased level of responsibilities, including operational oversight of all aspects of strategic and business transformational planning, including enterprise system integration, business process modeling, business case development, roadmap development, change management, and integrated planning across the enterprise. Partnered with business and IT leaders to identify opportunities for reducing costs, improving user experience, and driving continuous improvements through performance and process. Promoted competency development through Business Consultant forum planning and Professional On-boarding program. • Championed associate training, enabling cultural transformation and personal change competency development• Co-designed and facilitated Executive Business Partner 10 Year planning session, increasing identification and prioritizing strategic business capabilities for roadmap development• Collaborated with subject matter experts to create Integrated Planning Development and Governance framework for Nationwide Personal Lines and Direct• Charged with planning and coordinating 500k self-service capability transition across the enterprise, integrating planning efforts for seamless data, analytics, rating, and form transition• Developed strategies for Non-standard legacy systems, increasing enterprise architecture mapping, identification of capability gaps, and proposed enterprise Ecosystem solution• Oversaw Enterprise Agent Carrier Portal Business Transformational planning initiative. Developed strategies for Nonstandard Consumer Portal Transition and Agent Portal Transition; with annual cost benefits of $1.1M• Led top 5 “Best Original Application” award winning team. Facilitated design thinking sessions and managed iterations for an application merging HR, career, and job posting applications

Accountable for design and delivery of comprehensive learning and development program for a staff of 14 leaders and 180 associates. Implemented associate onboarding and internship programs. Provided performance coaching and mentoring. Established trusting partnerships across enterprise, fostering an environment of collaboration and commitment, resulting in shared solutions and expertise across business units and Solution Areas. Workforce planning initiatives resulted in $300K savings. • Created and executed training roadmap for division-specific hard and soft skill training offerings, including technical and leadership. Led instructional design, presenter coaching, and program facilitation. Attendance ratings exceeded all other areas within Nationwide by 50-75%. Evaluations indicated new learning applicable to 85-95% of attendees. Included tracking, reporting, and metrics with learning management system and employee recognition for.• Enterprise Teaching Thursday Program Champion and Advisory Council member―promoted innovation, continuous improvement, and best practices for teaching and training frameworks across the enterprise• Deployed large-scale classroom and virtual training on innovation. Led team facilitating training for 200 IT and 70 business and operations leaders. Training tenets incorporated into project phases for early innovation planning. Success of initiative led to selection of training program at Nationwide IT Summit and earned Division President award• Established Nationwide Women's Associate Resource Group chapter in Cleveland to support career development, networking, and community philanthropy• Pioneered innovative workforce solutions including automated capability assessment. Results utilized for talent bench-strength improvement, associate development planning, as well as workforce and succession planning for all teams• Created Sharepoint training repository, enabling repeated eLearning for onboarding and performance/skill enhancement.

IT Manager, delivery executive, and asset owner for a team of 10-12 J2EE developers responsible for build, plan and run activities for Agent facing web applications. Responsible for insuring stability of systems, defining automated/scripted monitoring needs for application and servers, outage handling, incident management and implementation of quality actions. Developed and maintained budget of two million dollars annually. • Continuous improvement effort within team focused on addressing system defects, resulting in a 60% backlog reduction, decreasing incoming defects by 20% and increasing SLA adherence for incident resolution by over 40%.• Improved system performance and increased availability from 97% to 99.5%. • Researched, defined and implemented Technical Development Lead training and documentation.• Implemented formal code review and code coverage process, including implementing automated tools. • Achieved highest Gallup Engagement scores with Nonstandard at 4.61 for 2011 and top quartile scores for 2011 and 2012. • Developed and executed 2 day “Leadership SME Module” for the 2011 SME development program. • Increased cross functional knowledge and team building by developing and implementing TDL/PM focus group and facilitated monthly TDL forum for discussion and development of best practices, technology update and continuous learning and improvement within the community through lessons learned.

Managed work flow for onshore/offshore developers, data developers, quality assurance analysts for a team of 60.• Managed three million dollar annual budget• Responsible for program delivery consisting of 25-60 projects annually. • Created and implemented project plan to offshore rate revision activity to contracted vendor. • Business partner alignment and partnership, focused on fast paced, quality delivery.

Co-managed a cross functional team of 16-18 associates, including developers, data analysts, forms designers and testers responsible for all build and run activities for commercial products including new development, enhancement and rate revision activity for outward facing web site, internal policy processing system and back-end processes. • Project manager/delivery executive for large scale vin validation project including vendor negotiations, implementing web services and new servers, and rewrite of web functionality, utilizing Agile methodology.• Efficiency gains of 30-50% in project delivery due to estimating, process and training improvements.• Additional responsibilities included resource and project scheduling, estimating, release and defect management, performance reviews, developing resources, process improvements and vendor management.

IT Manager for team of 10-15 Quality Assurance Analysts, responsible for testing new development, enhancements, production defects, and rate revisions. • Implemented standard processes and efficiencies, resulting in a +30% reduction in testing timeframes. • Implemented Mercury QTP test automation. Created initial designs which were utilized across all phases of testing, and implementation verification, leading to a 10-25% reduction in testing timeframes. • Developed Release Management process to insure quality and eliminate implementation issues. • Developed formal auditing and training processes for QA projects to insure quality and consistency.

Test automation, test lead, requirements gathering, analysis and testing.

Integral Coach certified with Integral Coaching Canada. Offering personal and professional coaching - allowing clients to develop the skills which will enable them to bring their highest selves forward, bringing sustainable desired change. Professional areas of focus include professional and executive development, soft skills, leadership, teamwork and communication. Personal areas of focus including relationship issues, body/mind/spirit issues, personal improvement and increased growth and fulfillment.

Test planning, test execution and project management

Individual and group therapist

Create large scale tapestry weavings - some of which are included in the private collections of the Akron Museum of Art and Progressive Insurance.