Banquet Manager of Long Island’s #1 steakhouse. Create service standards & techniques, manage and book all parties. Improve guest satisfaction and customer service skills to all the new hire.With the latest techniques that improve our service to our guest on Long Island : Open Table, posi system , wine classes for staff and our loyal guest on a monthly basis.Reconstructed training programs for new and existing employees, which refines Tellers service for all new employees. I've Increased sales by managing the reservations book and training my hosts how to do the same after 13 years of my own experience.

Using strong customer service skills in all three fields. Learning that the customer is always correct. Assisting the special needs first to or on the air craft (pre boards) Being a special service agent for VIP clientele, taking them and keeping them in a secure quiet area untill boarding. Producing tickets for all passengers along with bag tags needed for all item being checked in. Full demonstration on airplane safety. Fine dining service skills while being in the friendly skies. To get others from one place to the next in a safe & timely manner.