Lisa Faison Email & Phone Number

Vacaville, Ca, Us

United States

California, United States

Elk Grove, California

Responsible for daily lead generation and qualifications through consultative conversations with targeted outbound call efforts. Analyzes customer and prospect’s needs, building a business case around the value of ALLDATA software solutions and schedules appointments and demos for Sales Representatives.

Elk Grove, California

Elk Grove, California

Responsible for a Customer Base of 340-550 customers that you are required to engage each quarter. Proactively/Reactively contact customers within account base. Provide escalation support and follow through within account base. Processed (6) six renewals per month. Sell a revenue of $2200.00 per month. Respond to trigger tickets such as disconnect requests. Worked any and all retention campaigns to save accounts in account base. Visit customer locations in person. Handled overflow on the ACD for CTS outages. Identified customer business needs and proactively seek opportunities to up sell products to existing customers. Aggressively and proactively provide a high level of customer support to all accounts. Document and Submit Order information to specified admin for order entry.

Rancho Cordova, Ca

Handled all incoming customer communications, including phone and email as well as proactively reach out to customers during their lifecycle with the company. Focus on providing world-class customer service and supporting a one-call resolution philosophy by utilizing product/process knowledge as well as available tools. Responsible for evaluating each customer’s business practices via Acct Reviews. Additionally, work interdepartmentally with other customer support teams in increasing growth and decreasing churn within the customer base. Ensuring overall customer’s satisfaction and customer retention while increasing usage and revenue. Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of products and services. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Attend training to develop relevant knowledge, techniques and skills.

Responsible for meeting and exceed monthly sales quota objectives by acquiring and retaining the accounts of small to mid-sized businesses. Generate new business in assigned territories through prospecting, cold calling networking and generating leads and referrals. Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services. Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiate and close deals. Explain billing and interact with Support Center on customer service issues. Maintain and grow existing customer base and manage churn. Fully utilize all sales force automation, funnel management and prospecting tools. Responsible for completing customer contracts, as well as track and forecast reports.

Customer advocate for all Care activities for a predetermined portfolio of select Business Customers Interfaced with client’s designated program administrator to provide national service solutions which meet customer needs in all core care competencies: billing and expense management, post-sale customer education on wireless service and equipment, as well as technical troubleshooting and problem solving.Responsible for developing, coordinating and monitoring the deployment and success of service solutions, and will status the client and the Business Sales Group based on shared expectations. Occasionally participate in pre-sale activity, during the appropriate point in the sales cycle, at the request of the Business Sales resource. Balance face-to-face customer interaction with work in Cingular facilities and customer locations. Provide monthly portfolio account review updates to Business Sales resource and Business Care Leadership team.Conducted thorough marketing campaign resulting in the independent sale of 200 units within 3 weeks in a saturated market.Initiated and lead successful promotion teams in multiple eventsLead & Managed 5+ employees on Special Events Teameducation & formal training