-Led onsite and virtual onboarding and training leading to the successful implementation of a multi-location SaaS customer-Creation of operational and system workflows as well as current and future state documentation, swim lane diagrams, and testing use case scenarios during new customer onboarding-Developed and led training for cross functional internal users and external customers -Creating business cases for system changes, writing and facilitating the flow of change requests managed through JIRA-Testing system changes in various testing environments to ensure they function as expected and do not interfere with existing processes-Responsible for representing the Canadian business unit in a company wide cross functional team to direct all system change requests, lead system development, and overall improvements-Led a small team to provide post-acquisition support by working with over 10 existing customers to develop use cases, scope product requirements, and ultimately migrate from a legacy platform

-Led testing on a proof of concept project to restructure operational workflows-Coordinated with development team to create and deploy a new feature within our system to facilitate and improve our operational processes-Managed operational and financial KPI reporting

-Sourced carriers for loads, planned complex multi-stop distribution across Canada-Super user for proprietary supply chain system-Assisting other operational users questions as well as troubleshooting issues as they arise which led to a large drop in issues being brought to our IT group to resolve

•Graded student assignments and tests for introductory and advanced Operations Management courses•Engaged students in discussion while holding office hours to assist with learning material

•Performed library and internet research under the direction of Faculty of Business professors•Managed strict deadlines while working independently to aggregate research material on various marketing and human resources topics