Lisa Flanagan Email & Phone Number

Stockport District, GB

Manchester, England, United Kingdom

Leading analytics strategy design and programme management for Workforce Staffing across the EU.

North West, UK

• Drove a culture of self-sufficiency and ‘thirst for data’ by introducing dynamic ‘self-serve’ reporting (Power BI and Ruby on Rails) for the senior leadership team
• Facilitated relevant and effective treatment of the aged debt portfolio by delivering a bespoke workflow system combined with a customer segmentation model
• Promoted and developed internal talent by implementing a data analyst development programme
• Brought together the BG data community via a series of Data Forums focused on analytical techniques, application of technology and learning from the external market

North West, UK

• Brought robust governance to a previously disordered workflow estate including the implementation of change governance and performance measures to draw attention to areas of risk
• Drove the agenda for inclusivity by developing and delivering the Diversity and Inclusion plan for the business unit
• Completed a 2-month secondment with audit team gaining key insight into risk management and audit practices

• Leveraged the benefits of smart metering for Credit & Collections via a multi-million-pound industry leading programme, managing 2 project managers and 3 business analysts to land 9 projects over 3 years
• Established a high performing data & analytics function comprising of 2 x data managers and 9 x data analysts who delivered a suite of journey reporting, forecasting, benefits tracking and analytics to facilitate data.
• Lead the data strategy (consisting of analytics, workflow and reporting) for the commercial aged debt reductions programme
• Delivered two key field technology enhancement projects
• Designing and delivered a pre-payment meter appointment strategy to prevent ‘soft fraud’

• Designed a suite of strategies to leverage Smart metering technology within the debt prevention and collections journeys per
• Developed and implemented an industry leading predictive scorecard and dialler prioritization strategy
• Scoped and trialled multiple debt strategy improvements underpinned by in-depth analytics and customer segmentation