Lisa Fleming Email & Phone Number

North Chicago, Illinois, US

• Demonstrate expertise in ascertaining and analyzing current gaps in training requirements as well as designing, integrating, and evaluating L&D solutions and processes across Aesthetic Operations.
• Originate, establish, and oversee the Train the Trainer Program across Austin Operations and implement effective trainer tools such as Rise 360 and Procedure Flow.
• Promote the continual development of 14 trainers and monitor their progress in furthering their skillset while ensuring alignment between the curriculum and business rules to operations.
• Formulate, establish, and track key metrics that parallel learning and performance objectives to scale employee performance.
• Direct projects involving the participation of stakeholders, such as engineers, marketing, and program teams across multiple functional areas, including the technical deployment of internal and external POS and.
• Evaluate individual and organizational development needs and implement various learning methods companywide, such as coaching, job-shadowing, and online training.

North Chicago, Illinois, US

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• Achieved measurable success in closing gaps in training and development needs by enhancing L&D solutions and processes for the ALLE/WEB Service Teams.
• Facilitated training of BDM sales associates in accordance with Austin Operations.
• Collaborated with vendors for LMS implementation while maintaining a high level of quality, creativity, and consistency under strict deadlines in a dynamic environment.
• Monitored and analyzed metrics in order to meet specific learning and performance objectives and improve employee performance.

San Francisco, California, US

• Deliver an exceptional international English learning experience to children in China and multi-level English learners and coordinate onsite ILT training for those becoming an independent contractor through VIPKid.
• Increase referral-based business through effective networking as well as coach, guide, and mentor new startups within the company

Cupertino, California, US

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• Fulfilled critical training needs by designing and delivering engaging course content tailored to the project along with directing and overseeing all phases of the education process.
• Enhanced student engagement, assessed performance, provided constructive feedback, and facilitated classroom interaction, creating an environment conducive to learning.

Austin, TX, US

• Oversaw the design of innovative learning materials, including games, eLearning, instructor-led training, mobile learning, micro learning, and social and informal learning.
• Liaised with L&D partners and vendors to ensure the delivery of exceptional learning experiences by incorporating learning evaluation data into the design and maintenance process.
• Coordinated the deployment of the LMS system to companies across 17 markets.

Mclean, Virginia, US

• Organized and conducted training sessions and presentations statewide as well as provided technical assistance to community groups
• Examined, evaluated, and modified existing and proposed programs, contributed to developmental changes, and designed sales training for the leasing side of the business.

Master'S Degree, Educational Administration And Business

Business Administration And Management, General