Lisa Francis Email and Phone Number

Developing project plans and managing project scope using methodologies to guide projects from conceptualisation through to implementation and maintenance Direct changes to project scope and cost implements appropriately through change management process to keep projects on track, meeting deadlines Managing multiple commercial, office and public work projects

Managed IT and operational projects as part of the company’s Digital Transformation Programme over almost 4 years, working with a range of internal and external stakeholders globally to embed systems and processes to become more digitally innovative. Led 7 key projects to successful delivery while monitoring costs and performance Actively managed 3rd party supplier relationships to achieve goals and avoid cost and time overruns Key projects included:o Launched a brand new HCM system across all global subsidiaries and offices. Software functions include a range of processes designed to optimise employee recruitment, monitoring, performance management, and development on the Salesforce platform (Sage People) o CMS (website) upgrade for WSET’s mission-critical most-visited website featureo Conceptualised and implemented a PMO function to support future projects in WSET, Inc. multiple PMO hires Curated and produced a full suite of project management document templates for the business, including:o Business case templateso Terms of reference templateso Project initiation document templateso Lessons learnt surveyso Project learnt surveys Demonstrated varied cross-functional skills to drive projects, e.g. requirements analysis, software testing Leveraged soft skills to overcome resistance and engage internal experts in IT and the business Active and founding member of WSET’s Employee Resource GroupsMarch 2017 - October 2019 - PMO Lead - NHS Northwest London Collaboration of

 Responsible for overseeing and managing the project management office, reporting to the project director Monitored programme progress against key milestones, facilitating the management of risks and post project review actions and escalating significant issues as appropriate Reported on key milestones and outcomes from project assurance activities Identified systemic corrective actions to improve the quality of the projects through root cause analysis, reducing errors by35% Implemented a project management system solution, which refined the Company’s day to day processes to effect changeresulting in improved efficiency, better quality ad effective project management. Monitored budgeting and forecasting cycles to ensure costs were tracked accurately

Ensured the provision of administrative and business support inclusive of extensive meeting and diary management for the Directors and wider Executive team. Administered agenda items, recorded meeting minutes and consolidated and tracked outstanding action through to completion. Responded to emails and telephone calls on behalf of Directors, requiring the application of decision-making capabilities. Provided exceptional support to managers and co-workers and increased overall team efficiencies by 20% Maintained 100% confidentiality of all communications and documentation in accordance with company policy

Planned and reviewed audit programmes to improve operational processes and optimise management systems to ensure the Trusts Venous Access (Line care) complied with regulatory requirements Obtained sufficient evidence to address relevant audit objectives working closely with inter departments. Documented results of audit procedures including the design and implementation of internal controls that comply with the Clinical safety measures around VAD device line care with in the Trust. Reduced discrepancies of Audit results in database that supported the Trust VAD Care annual auditing requirement for NHS Trained staff to exceed audit project objectives ahead of schedule. Complied clinical reports, regulatory submissions and documentation