Lisa Gelfand

Lisa Gelfand Email and Phone Number

Realtor at William Raveis Real Estate @
Lisa Gelfand's Location
Cheshire, Connecticut, United States, United States
Lisa Gelfand's Contact Details

Lisa Gelfand personal email

n/a
About Lisa Gelfand

Lisa Gelfand is a Realtor at William Raveis Real Estate at William Raveis Real Estate. She possess expertise in cloud computing, saas, computer security, vendor management, account management and 32 more skills.

Lisa Gelfand's Current Company Details
William Raveis Real Estate

William Raveis Real Estate

Realtor at William Raveis Real Estate
Lisa Gelfand Work Experience Details
  • William Raveis Real Estate
    Realtor
    William Raveis Real Estate Jul 2018 - Present
    Cheshire, Ct
    • Specializing in residential real estate sales
  • Bae Systems Applied Intelligence
    Manager, Messaging Deployment
    Bae Systems Applied Intelligence Jun 2014 - Mar 2017
    Milford, Ct
    • Responsible for ensuring efficient and smooth deployment of new email services including provisioning, configuration, onboarding migrations and upgrades - Hosted Exchange, SharePoint, Skype, ActiveSync - MS Office 365 (Syndication Tenant Account via Parallels API & CSP) - Spam, Content and Malicious URL Filtering - Encryption - AirWatch Mobile Device Management• Foster excellence through coaching, mentoring, training, team building and collaboration• Identify efficiencies to streamline processes, reduce deployment backlog and improve service delivery times• Implement error checking procedures to strengthen quality assurance• Harden processes to meet internal audit requirements• Reconcile/remediate internal audit discrepancies• Oversee and enhance termination/churn process• Hire new staff• Staff scheduling• Annual employee performance reviews• Design, implement & maintain new hire training program including documentation of all processes• Monitor customer satisfaction surveys• Manage partner/customer escalations• Executive forecast reporting
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  • Silversky (Now Known As Bae Systems Applied Intelligence)
    Project Manager - Customer Lifecycle Team
    Silversky (Now Known As Bae Systems Applied Intelligence) Jun 2012 - Jun 2014
    • Project planning and implementation for end of life products• Tactical planning• Preparatory research and data gathering - Customer lists - Customer configurations• Customer communication and documentation• Resource scheduling and coordination• Technical execution• Project tracking and management reporting
  • Perimeter Esecurity (Now Known As Bae Systems Applied Intelligence)
    Project Manager – Product Development
    Perimeter Esecurity (Now Known As Bae Systems Applied Intelligence) Jan 2011 - Jan 2012
    Milford, Ct
    • Project planning & implementation process for end of life products• Executive summary – Cost vs. risk and customer/vendor contractual analysis• Strategic planning - Attrition - Replacement product - Divestiture• Tactical planning• Preparatory research and data gathering - Customer lists - Customer configurations• Customer communication and documentation• Resource scheduling and coordination• Technical implementation and execution• Project tracking and management reporting
  • Perimeter Esecurity (Now Known As Bae Systems Applied Intelligence)
    Project Manager – Itc Migration Project
    Perimeter Esecurity (Now Known As Bae Systems Applied Intelligence) Jan 2010 - Dec 2010
    Milford, Ct
    • Project planning & implementation process for ITC Checkpoint firewall to ITC Fortinet firewall EOL migration project• Preparatory research and data gathering - Customer configurations• Customer communication and documentation• Resource scheduling and coordination• Technical implementation and execution• Project tracking and administrative reporting
  • Perimeter Esecurity (Now Known As Bae Systems Applied Intelligence)
    Manager – Command Center
    Perimeter Esecurity (Now Known As Bae Systems Applied Intelligence) May 2005 - Dec 2009
    Milford, Ct
    • Provide strong leadership for Command Center teams across 3 geographical locations: - Triage Team – Answer inbound calls - Monitoring Team – Monitor customer firewalls and routers for loss of internet connectivity - Applications Team – Support for hosted IMAP, spam filtering, encrypted email, email content filtering, email archiving, web content filtering, web hosting, client VPN, Trend AV, customer portal (Viewpoint) - Charlotte Applications Team – Support for hosted Exchange, hotel resource server, desktop support for legacy Charlotte customer base - Networking Team – Management support for routers, switches and VPN devices• Foster excellence through coaching, mentoring, training, team building and collaboration• Identify efficiencies to reduce ticket backlog and improve response times, abandoned call rate and overall customer service• Establish quality assurance procedures• Recruit/hire new staff• Staff scheduling• Annual employee performance reviews• Design, implement & maintain new hire training program including documentation of all processes• Maintain compliance with SLA’s• Monitor customer satisfaction surveys• Manage customer escalations• Ticket and call queue metrics reporting• Facilitate acquisition related projects to integrate support teams, toolsets, services and databases

Lisa Gelfand Skills

Cloud Computing Saas Computer Security Vendor Management Account Management Managed Services Firewalls It Management Security Data Center Integration Salesforce.com Professional Services Disaster Recovery Software Project Management Information Security Network Security Solution Selling Pre Sales It Strategy Crm Enterprise Software Virtualization Information Technology It Service Management Cisco Technologies Software As A Service Customer Relationship Management Service Delivery Product Deployment/implementation Managed Email Security Services Project Management Systems Integrations Migrations Call Centers Technical Support Hardware/software Rollouts

Lisa Gelfand Education Details

Frequently Asked Questions about Lisa Gelfand

What company does Lisa Gelfand work for?

Lisa Gelfand works for William Raveis Real Estate

What is Lisa Gelfand's role at the current company?

Lisa Gelfand's current role is Realtor at William Raveis Real Estate.

What is Lisa Gelfand's email address?

Lisa Gelfand's email address is li****@****bal.net

What is Lisa Gelfand's direct phone number?

Lisa Gelfand's direct phone number is +20300*****

What schools did Lisa Gelfand attend?

Lisa Gelfand attended Sacred Heart University, Computer Horizons.

What skills is Lisa Gelfand known for?

Lisa Gelfand has skills like Cloud Computing, Saas, Computer Security, Vendor Management, Account Management, Managed Services, Firewalls, It Management, Security, Data Center, Integration, Salesforce.com.

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