Lisa Goss Email and Phone Number

Department Supervisor, Flooring, Paint, Windows & Walls, Home Decor and Home Organization Managed and nurtured relationships with vendors, installers and contractors. Supervised 20 full-time and part-time associates with combined sales of over $25 million. Sold products, services as well as installations. -Constructed weekly schedules for the departments based on the needs of the stores weekly sales goals and based upon individual availability. -Prepared each department for weekly and monthly promotions with signage placement, inventory replenishment, downstocking preparation, display set-up and vendor training and assistance. -Researched and pinpointed customer needs, sharing successes and opportunities with team.-Evaluated employees sales, customer service skills, inventory ability, signage preparation, attendance and performance monthly with sync up’s to discuss their areas of concern and achievement. -Achieved an increase in sales of over 20% from the prior year in 4 months.

Managed restoration projects valued at over $3M total for Class A general contractor for residential homes in Southeastern Virginia. Coordinated material orders, timelines and scheduling on a daily, weekly and monthly basis. *Built timelines for projects to ensure cost manager margins stayed at or above 43% profitability. *Supervised operations and work performed by mitigation and carpenter crews. Included staff of 12 full-time employees. *Created estimates in Xactimate for projects after scope of work and supplemental needs for insurance claims. *Worked with insurance adjusters on claims through Xactanalysis entering notes, photos, documents and estimates. Timelines for projects maintained by guidelines and regulations through Xactanalysis. *Constructed scope sheets for all trades associated with each project. Assigned payment allowed for each project before submitting to subcontractor for approval. Followed strict guidelines set by each insurance company that our contractor partnered with. *Visited job sites for scope of work, initial member appointments, during restoration and at completion of restoration work to ensure quality and workmanship standards from mitigation/carpenter crews and subcontractors and for member sign off on work completion.

*Managed kitchen installations and renovations valued at $2M for multifamily businesses in Hampton Roads area. Coordinated orders, deliveries and installations on daily, weekly and monthly basis. Partnered with subcontractors, estimators and sales representatives.*Cultivated and nurtured relationships with property managers and maintenance supervisors at designated installation sites.*Maintained property management spreadsheets, tracking orders, deliveries, installations and follow-up communications.*Ensured quality control, inspecting units upon completion by subcontractors, remitting payments.*Issued credits and reordered missing or damaged products for customers. *Supervised operations and verified receipt of and accuracy of merchandise prior to installation.*Earned Environmental Protection Agency (EPA) certifications for lead, mold and mildew.

*Lumber/Building Materials Department Manager-Managed staff of 8 full and part time employees, with sales of over $3 Million and maintained double digit comps throughout the year; setting up leads for Exterior/Interior programs; promoting credit and business accounts; working with contractors to supply and maintain their business needs as well as providing and exceeding customer service needs. *Identified needs of customers through Customer Care and shared successes with my team and addressed issues with customers and associates. *Executed new policies and procedures in my departments with my employees, ensure to communicate the importance of said policies and ensuring each member of my staff was informed, educated and trained properly and understood the reasoning behind the changes. *Motivated my employees by maintaining an environment where they felt safe, important and free to discuss issues they may be having. Built up teams by consistently giving positive feedback so in times of negative feedback, the information was absorbed better. *Spearheaded team of associates throughout the store that were responsible for improving and maintaining employee morale *Built relationships with vendors, installers and contractors *Flooring Department Manager-Sold installation projects as well as coordination of installations; follow through and ensure successful completion of project; managed 3-5 Full and part time associates to ensure that processes were followed correctly as well as find new and creative solutions to problems. *Installed Sales/In Home Sales Coordinator-knowledge of Installed Sales and contractual agreements; preparing customer installed projects for installers; setting up work orders and part ordering for customers and installers; contacting vendors for timely delivery of materials and ensuring product on site; maintained constant communication with customers to ensure they were kept up to date on the details of their installations.