Answered phone calls and emails to provide information, resulting in effective businesscorrespondence.Provided secretarial and office management support while building cooperative workingrelationships.Responded effectively to sensitive inquiries or complaints.Managed physical and digital files, monitored spreadsheets and updated reports to coordinateproject materials.Scheduled staff and monitored resource allocation to provide optimal coverage and service.

Manager, hire, and train staff at an active senior living community. Responsible for developing and executing a community relations outreach program to further strengthen the community including marketing efforts, special events, public relations and partnerships with local community organizations. Organizing, updating, and maintaining a database of information on active leads and professional referral sources. Develop reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards, Guide property improvement projects, partnering with contractors and owners to secure on-time deliverables. Exceeded budgeted occupancy and NOI.

Guide and educate customers throughout the home buying process. Keeping customers, realtors, and builders informed throughout the loan process. Creating new and maintaining relationships with branch partners, customers, realtors, and builders. Providing excellent customer service to customers and asking for referrals once the loan is complete.

Manage, hire, and train an 8 person staff at 304 unit mid- rise lease up. Demonstrate and promote 100% commitment to providing the best possible experience for our residents and employees. Responsible for maximizing the operating performance of the community. Ensure timely collection of rents while remaining aware of and exercising legal collection efforts. Exercise sound judgment regarding property expenditures. Ensure market-ready condition of vacant units in accordance with make-ready policy. Responsible for marketing and advertising activities. Conduct daily and weekly inspections of entire property for cleanliness, maintenance, and safety to ensure all three meet company standards. Monitors budget and assist in preparation of monthly financial accounting, reporting, and explanation of variances.

Manage, hire, and train an 8 person staff at 260-unit luxury townhome community. Demonstrate and promote a 100% commitment to providing the best possible experience for our residents and employees. Responsible for maximizing the operating performance of the community. Ensure timely collection of rents while remaining aware of and exercising legal collection efforts. Exercise sound judgment regarding property expenditures. Ensure market-ready condition of vacant units in accordance with make-ready policy. Responsible for marketing and advertising activities. Conduct daily and weekly inspections of entire property for cleanliness, maintenance, and safety to ensure all three meet company standards. Monitors budget and assist in preparation of monthly financial accounting, reporting, and explanation of variances.

Manage, hire, and train 15 person staff at a 630-unit property including my property and a sister property. Travel to different properties to help train new managers and staff throughout the Houston and Austin areas. Prepare and supervise timely and accurate required reports, forms, bank deposits, monthly collections, month-end closeout, delinquency reports, accounts payable, statement of deposit accounts, personnel forms, incidents reports, market surveys, action plans, executive summaries, variance reports, maintenance reports, and all other financial statements. Prepare payroll reporting, verify accuracy and approve all time sheets. Executes marketing and advertising campaigns to increase traffic and maintain high occupancy. Utilize sound rent collection procedures and maintain delinquency under 1%. Scheduling of all make-readies and obtain bids for all capital expenditures. Maintain building security measures ensuring incident documentation and notification to management, owners, and insurance carriers. Create a positive, welcoming, and supportive environment for residents, visitors, and co-workers.