Lisa H. Email & Phone Number

•Processing vehicle purchase invoices •Assisting in month end balance sheet preparation •Posting journals•Assisting the accountant in closing off month end reporting•Preparing lodgements on a daily basis and posting to appropriate accounts•Follow up on outstanding debtors and settle outstanding invoices•Reconcile vehicle stock and vehicle ledgers•Monthly reconciliation of vehicle accounts•Prepare and complete vehicle washout report •Calculate and prepare… Show more •Processing vehicle purchase invoices •Assisting in month end balance sheet preparation •Posting journals•Assisting the accountant in closing off month end reporting•Preparing lodgements on a daily basis and posting to appropriate accounts•Follow up on outstanding debtors and settle outstanding invoices•Reconcile vehicle stock and vehicle ledgers•Monthly reconciliation of vehicle accounts•Prepare and complete vehicle washout report •Calculate and prepare monthly commission sheets•Control petty cash and balance monthly•Adjust and allocate internal accounts •Process Cheques•Administration, filing, chasing documents •Car history and hpi checks•Code monthly visa statement & chase/file receiptsAlso since July 2020 Reception duties:•Answering phone calls, taking messages, directing calls •Registration of all vehicles & updating systems•Change of ownership's on Motortrans •Set up new vehicle warranties and RAC on used vehicles •Motor Tax, NCT's & VRT inspections •Receiving incoming post •Dispatch of post•Funding of vehicles Show less

•Responsible for the registration of all vehicles & updating systems•Change of ownership's online•Motor Tax & NCT's & VRT inspections, •Receiving incoming post and deliveries•Dispatch of post•Administrative duties & filling•Keeping the reception area tidy and organised•Answering main switchboard, routing calls, taking messages in a pleasant and courteous manner,•Meet and greet customers and direct them to an appropriate member of staff.

Dublin

Temporary contract: Customer Service in AIB

Wicklow

My role was to make sure that a high standard of care is given to all clients. This involved dealing with any staffing issues, scheduling visits and updating carers rosters on the database system called staff plan 4. I was responsible for incoming calls, dealing with queries and problems, all administration duties, reception, and the distribution of post.This role has allowed me to focus on my organisation skills as it's a fast paced position. I felt I gained some very useful skills in… Show more My role was to make sure that a high standard of care is given to all clients. This involved dealing with any staffing issues, scheduling visits and updating carers rosters on the database system called staff plan 4. I was responsible for incoming calls, dealing with queries and problems, all administration duties, reception, and the distribution of post.This role has allowed me to focus on my organisation skills as it's a fast paced position. I felt I gained some very useful skills in administration. Show less

Assisting with the training of new employeesResponsible for processing insurance applications Dealing with incoming callsGeneral administration Filing to scanning system diary management Working towards daily, weekly and monthly targets, taking 75-80 inbound calls per day and sorting out all issuesDealing with complaintsProblem solvingProviding excellent customer serviceProgressed to a Senior Customer Service role at my six month probation review with… Show more Assisting with the training of new employeesResponsible for processing insurance applications Dealing with incoming callsGeneral administration Filing to scanning system diary management Working towards daily, weekly and monthly targets, taking 75-80 inbound calls per day and sorting out all issuesDealing with complaintsProblem solvingProviding excellent customer serviceProgressed to a Senior Customer Service role at my six month probation review with permanency.Unfortunately I felt early on that the call centre environment wasn't somewhere I wanted to have a future career. Although I was achieving very highly and Chill Insurance offered outstanding progression options in the call centre, I decided I wanted to enter into new ventures ideally in an administration and customer faced position. Show less

Blackrock

I achieved most improved/consistent employee of the month in December 2013Processing insurance applications Dealing with incoming callsFiling to scanning system diary management Working towards daily, weekly and monthly targetsDealing with complaintsProblem solvingProviding excellent customer service

When I finished my college degree I took on a number of roles on the deli.-I completed Customer Service Excellence training with Musgrave's-Maintaining high standards in quality, variety, selection and food safety for all products that are produced and sold in the Deli Department. -Monitoring of food preparation methods, portion size and presentation of food to ensure that it is prepared and presented to a very high standard -Greeted and engaged with customers… Show more When I finished my college degree I took on a number of roles on the deli.-I completed Customer Service Excellence training with Musgrave's-Maintaining high standards in quality, variety, selection and food safety for all products that are produced and sold in the Deli Department. -Monitoring of food preparation methods, portion size and presentation of food to ensure that it is prepared and presented to a very high standard -Greeted and engaged with customers providing a helpful and friendly service .-Ensured all hygiene standards & HACCP Controls were maintained -Recruitment of new staff by interveiwing and selecting -Responsible for the training of new staff members and the delegation of work assignments on a daily basis -Responsible for ordering all food, packaging and equipment from various suppliers on a daily basis -Checked all deli deliveries and invoices to ensure accurate billing from suppliers -Unloading, sorting and removal of merchandise from pallets upon arrival at the store-Completing weekly stock takes and waste management controls Show less

Wicklow

I worked as a deli assistant while completing my college degree. My role included:-Maintaining high standards in quality, variety, selection and food safety for all products that are produced and sold in the Deli Department.-Monitoring of food preparation methods, portion size and presentation of food to ensure that it is prepared and presented to a very high standard-Customer Service to a high standard.-Ensured all hygiene standards & HACCP Controls were… Show more I worked as a deli assistant while completing my college degree. My role included:-Maintaining high standards in quality, variety, selection and food safety for all products that are produced and sold in the Deli Department.-Monitoring of food preparation methods, portion size and presentation of food to ensure that it is prepared and presented to a very high standard-Customer Service to a high standard.-Ensured all hygiene standards & HACCP Controls were maintained -Unloading, sorting and removal of merchandise from pallets upon arrival at the store Show less

County Wicklow

As part of my degree I undertook a six month internship where I worked in a number of different areas in Killruddery House and Gardens:Marketing and Sales: *Implementing Killrudderys 2011 marketing strategy. Using direct marketing, advertising, branding, online marketing, packaging, publicity and promotions.*Updating and organisation of the companys consumer database.*Mailshots to a wide range of groups*I travelled to many tourist attractions and accommodation providers… Show more As part of my degree I undertook a six month internship where I worked in a number of different areas in Killruddery House and Gardens:Marketing and Sales: *Implementing Killrudderys 2011 marketing strategy. Using direct marketing, advertising, branding, online marketing, packaging, publicity and promotions.*Updating and organisation of the companys consumer database.*Mailshots to a wide range of groups*I travelled to many tourist attractions and accommodation providers throughout Carlow, Kildare, Wicklow and Dublin promoting Killruddery and distributing leaflets for the 2011 season.*I worked with the Dublin based Public Relations company Dynamics on social media campaigns and updated and managed Killrudderys facebook page.Tourism:*I worked at the entrance reception and ticket office to meet and greet visitors and tour buses*I was responsible for ticket sales and sales of season passes. *Opening and closing*Cashier Human Resource Management*Scheduling interview times and dates*Summarising CV's*Greeting intervieweesEvent Management*Silent Film Festival: My involvement in the four day silent film festival consisted of being responsible for the purchasing of the films from online sources and buying the licensing rights to each by credit card.*Weddings*Supervisor at an RTE Off The Rails Film ShootCatering and tearoom service*Preparation and serving of food and beverages *Preparation of furniture and price lists signs/boards and menus*HACCAP control*Waiting on tables*Cashier Show less

Bachelor Of Science, Tourism Marketing Degree

Year One Applied Communications 1, Management 1, Computer Applications, Spanish 1,Tourism Studies, Marketing for Tourism. Accounting.

Working Towards- Professional Certificate In Insurance (Apa), Insurance

I completed two required modules PDI-01- The Nature of Insurance PDI-02- Compliance and Advice