Lisa Scott Email & Phone Number

La Crosse, Wi, Us

Where there is a need, we feed.

Estero, Fl, Us

Managed application development portfolio for core enterprise platforms supporting global reservations and rental experiences. Enabled swift and smooth transition to advanced product management approaches, improving delivery model and enhancing productivity. Developed a multiyear plan to introduce, implement, and integrate newest technology into all operational processes, transforming agent experience at every stage of rental process Introduced and implemented a step-by-step roadmap to digitize vehicle replacement operations and make client communication more efficient and convenient Transitioned operations from paper to tablets and implemented new procedures to modernize an existing operating environment, transforming the rental experience for both customers and Hertz agents Developed and implemented touchless/contactless car rental experience to accommodate safety requirements and client expectations during the COVID-19 pandemic

Estero, Fl, Us

Served as an API platform lead, managing a team of 50 developers. Blended expertise in architecture, engineering, and development with delivery experience to meet strategic priorities and support tactical execution of key technology projects.  Transformed inherited ineffective integration team into project delivery powerhouse, overhauling the entire delivery model from Waterfall to Agile and encouraging team members to engage in partner meetings and project discussions Partnered with external vendor supporting a 24/7 global support model, achieving a stable long-term staffing and predictable labor expenses

Northbrook, Il, Us

Managed delivery of large-scale technology projects within specified budget and time. Engaged in the modernization of legacy applications. Managed daily operations of a global organization of ~75 geographically dispersed team members. Served as a technical lead for Uber commercial product deployed in four states within six weeks; ensured seamless API integration with mature Allstate applications  Improved payments-to-claimant processing by delivering a digital payment product that allowed instant payments to claimants using MasterCard debit cards, which was recognized as an industry-level innovation Transformed claims settlement teams from Waterfall to Agile, achieving higher efficiency and productivity Led a $25M multiyear inspection technology project to automate scheduling and inspection processes, delivered by a hybrid team of employees and external consultants located across three continents

Us

Managed digital portfolio encompassing three distinct B2C and B2B platforms with $3.5B in total sales and oversaw a capital budget of up to $17M. Successfully delivered 24 major releases during 2013. Established a process that translated roadmaps into release plans and facilitated effective delivery and real-time status transparency; maintained delivery momentum throughout the transformation, increasing the annual release rate by 3x Built and implemented a new operational model that implemented Agile methodology, fostered collaboration, and improved delivery planning for roadmap implementation

London, Gb

Served as a program and project manager for several multiyear patient health care improvement initiatives, building implementation plans, facilitating packaged software selection, improving data governance, and managing stakeholders

Chicago, Illinois, Us

Assistant Vice President – IT Transformation Team (2009 –2010) Led Application Development Transformation Initiative, moving the organization from a Staff Augmentation Model to a Managed Services Model with two strategic applications development vendors; promoted implementation of Lean practicesAssistant Vice President – Business Delivery Lead for Claim and Billing Systems (2007 - 2009) Partnered with senior executives to establish investment priorities; owned the full portfolio of applications, including availability, incident, and defect governance, and managed 100 operational staff members, both onsite and offshoreApplications Development Director -- Small Business Front End Systems (2006 –2007) Led a cross-functional team of developers and engineers responsible for application stability of CNA Central, an e-commerce web application serving the small business sector; partnered with vendors to support staffing for strategic projectsPMO Program Director -- Underwriting Portfolio Project Manager (2005 –2006) Managed all aspects of a $16M underwriting project delivery, building a foundational application to the operational unit focused on supporting policy administration and underwriting capabilitiesApplication Development Director / Claims Domain Development Lead (2003 –2005) Shortlisted and selected Guidewire, making CNA Insurance its first Fortune 500 customer  Served as a technical lead for the new foundational claims processing system, working directly with vendor to deliver an enhanced transaction processing system; awarded “Most Results Driven” IT professional in 2005Application Development Director / Integration Domain Development Lead (2002 –2003) Led proof-of-concept and pilot project development for Enterprise Architecture Integration (EAI) into the organization; recognized for team leadership during the development of several large programs at CNA

Dallas, Tx, Us

Managed three application teams of up to 25 developers responsible for at least one software release per application per month; led development of two mission-critical applications supporting roughly 15,000 order transactions per day