Lisa Hafner Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Lead a high-performing team of Account Executives, Customer Success Managers, Product Development, RevOps, and Clinical Operations on client strategy.
• Proactively collaborate with C-Suite stakeholders to guide customer success and strategy, conduct recurring business reviews, identify comprehensive solutions and manage client renewals.
• Responsible for the entire sales cycle, creating detailed business plans to attain predetermined goals and quotas and leading complex negotiations to close agreements.
• Contribute to the overall success of our company by acquiring new SMB and large facilities’ accounts.

Remote

• Built and maintained professional relationships with Enterprise Accounts by analyzing needs and creating success utilizing our SaaS model.
• Strategized, organized and implemented internal growth plans with C-suite-level executives to ensure they hit their targets while exceeding my monthly/quarterly goals.Notable achievements while in the position.

Remote

• Led retention efforts and the development of new revenue streams within a portfolio of mid-tier accounts, identifying and growing expansion opportunities within the client base.
• Collaborated with hospital leadership to define and drive key metrics per the client’s goals, expectations, and forecast, while monitoring and communicating progress on key client metrics.
• Proactively monitored and executed contract renewals in a predictable cadence while communicating at-risk accounts for escalation.
• Monitored and executed contract renewals proactively in a predictable cadence while escalating at-risk accounts
• Collaborated across departments within the organization to achieve corporate sales goals and objectives Notable achievements included:- Exceeded the quota, surpassing the 2020 budget requirements by 12% and the 2021.

Atlanta

• Maintained full responsibility for all aspects of the business from business development, marketing, and brand management, having created an attractive brand, canineconciergeatlanta.com.
• Established a social media marketing presence to attract clients and generated and executed marketing plans to attract more clients in a smaller service area.
• Recruited, contracted, and trained a high-performing independent contractor field force of 10.
• Engaged software developers to create a client support communication app through Georgia Tech University. Notable achievements include:- Built a clientele of 112 regular clients from a start of zero for pet care.

Dallas, Texas, United States

• Selected to open the new Atlanta territory, implementing both revenue and margin growth strategies for the team and driving positive results.
• Generated and ran meetings and presentations with key prospect decision-makers ranging from office managers to presidents and executives.
• Researched and analyzed business news to identify prospects for the team and networked and participated in charity organizations in the community to generate warm lead opportunities. Notable achievements while in the.

Dallas, Texas, United States

• Produced research designs, qualitative data analysis, and market-trend forecasting to guide executive-level decision-making.
• Translated leadership and Marketing Team goals into graphic standards for the company, corporate guidelines for regional practices, and controls over the visual quality of presentation materials for external use.
• Coordinated marketing-related special events, including trade shows and conferences.
• Directed graphic designers and consultants in the development of advertisements, direct mail, and other collateral material from concept to successful completion.
• Oversaw project photography, managing an in-house image library and strategic vendor relationships.

Dallas, Texas, United States

• Assembled and developed high-quality talent within the assigned territory, ensuring that all hiring protocols were always followed.
• Led and developed staff members to ensure that the company’s expectations were continually met while assuming a “servant leadership” style of management.
• Tracked key performance metrics that drove positive business results and ensured that budgets were met or exceeded monthly in production, accounts receivables, expense, and payroll.
• Built and maintained positive working relationships with doctors, conducting monthly meetings to maintain company communications to allow the doctors to address any concerns.
• Ensured that all staff members were trained and knowledgeable on current processes and policies.
• Served as a lead in the organization, ensuring the practice was in compliance with employment laws and regulatory requirements.