Lisa Hamilton Email & Phone Number

Carlsbad, Ca, Us

Mukilteo, Wa

*Responsible for the successful sale, implementation, growth and maintenance of Consumer Driven Health Plans*Key client retention and strategic partnership building*Close coordination with executives, brokers, agents, carriers, and all levels of corporate associates to ensure the highest level of client satisfaction *Account management and consulting for Southern California Police & Fire Retiree Medical Trusts and Multi-Employer Association Health Plans*Design and present client specific proposals and benefit cost analysis *Coordinate and conduct open enrollment meetings and member education seminars*Direct management of customer service teams; providing effective leadership and team building initiatives while establishing and implementing successful training procedures*Provide direct assistance and integral CDHP advisement to executive team *Maintain up to date knowledge of health care laws and frequently adjust various plan designs to maintain compliance

California, United States

*Provided optimal guest experience in high volume, fast-paced environment*Meticulous cash drawer management and use of on-demand Point of Sale systems *Leveraged specialty knowledge to make individualized recommendations and increase sales *Coordinated teams to achieve maximum efficiency during peak attendance times*Inventory, restocking, back house support and team member training as needed

Eugene, Or

*Administered all aspects of a 1300+ member health insurance plan; including enrollment, billing, financials, member services, plan material design, benefit cost analysis, etc*Provided exceptional customer service to an extremely diverse member base*Solely responsible for the monthly maintenance and reconciliation of multiple high volume financial accounts*Coordinated union, employer, and health provider interactions to ensure accurate distribution of benefits*Played an integral role in health care contract negotiations*Utilized extensive knowledge of COBRA, PPACA and ARRA subsidy programs, as well as HIPAA and ERISA laws*Processed payroll, insurance, and retirement reporting*Facilitated all training of staff, board members, and health care trustees*Planned and executed Trust and Board meetings, benefit conferences, training seminars and enrollment events

Maui, Hi

*High volume phone sales and travel reservations*Retail floor sales, customer service and website design*Coordinated complex travel arrangements for specialty clients*Communication and concierge services*Confidential client file maintenance