Lisa Harlan Email and Phone Number

Currently seeking new opportunities as a technical communicator or manager or director of technical communications teams.

As a Senior Manager, I liaised with global stakeholders and partners across all organizational levels to establish requirements, generate deliverables, and gauge success. Also, I delivered intelligence and guided a team of 11 individual contributors and 35+ contingent workers from multiple suppliers and geographies. Furthermore, I ensured the timely delivery of all support and product content localized into ~40 languages for PC products, displays, and accessories.Key Successes:•… Show more As a Senior Manager, I liaised with global stakeholders and partners across all organizational levels to establish requirements, generate deliverables, and gauge success. Also, I delivered intelligence and guided a team of 11 individual contributors and 35+ contingent workers from multiple suppliers and geographies. Furthermore, I ensured the timely delivery of all support and product content localized into ~40 languages for PC products, displays, and accessories.Key Successes:• Initiated and consistently surpassed objectives as a pivotal member of the Customer Support and Services Knowledge Management and Enablement Team to achieve desired results.• Transformed a challenged team in 2010, elevating engagement to a record-breaking 94% favorability this year.• Exceeded 95% on-time readiness, while averting shipment disruptions and facilitating immediate revenue recognition to uphold legal compliance and enhance customer experiences.• Leveraged budgetary management techniques to oversee a $5M+ budget for outsourced services and localization; consistently reduced spending year over year while preserving service levels.• Recognized for achieving cumulative operational cost savings of $5M over 13 years.• Led team efficiency initiatives, resulting in over $50M in cost avoidance, a reduction of 5 FTEs, and a 60% increase in workload.• Received industry accolades for team deliverables from both local and international organizations.• Drove in-box sustainability improvements by building and executing a 4-prong strategy (competitor analysis, user research, feedback, and industry review); met user needs and developed a sustainability roadmap to socialize and align projects.• Validated outcomes by creating an effective Power BI dashboard, defining KPIs, and using AI strategies for web-based content, resulting in increased document success rates and greater than 90% readability and clarity scores for all documents. Show less

I wore multiple hats during this time I functioned as a full-time self-employed consultant, undertaking technical writing, editing, and content project management for diverse clients such as Hewlett-Packard, Schlumberger, RLX Technologies, Weatherford, Enventure Global Technology, and Pivot 3. I keenly oversaw documentation programs for HP's Notebook PC, Enterprise Server, and Handheld groups, involving project scoping, strategy development, acquisition of appropriate personnel resources… Show more I wore multiple hats during this time I functioned as a full-time self-employed consultant, undertaking technical writing, editing, and content project management for diverse clients such as Hewlett-Packard, Schlumberger, RLX Technologies, Weatherford, Enventure Global Technology, and Pivot 3. I keenly oversaw documentation programs for HP's Notebook PC, Enterprise Server, and Handheld groups, involving project scoping, strategy development, acquisition of appropriate personnel resources, collaboration with stakeholders and partners, and effective management of resources and deliverables until completion.Key Successes:• Championed a range of deliverables, including online help, white papers, user guides, newsletters, videos, audio recordings, multimedia CDs, proposals, news releases, annual reports, brochures, and magazines, each consistently earning accolades from industry organizations.• Scrutinized client requirements, identified resources, formulated proposals, and ensured timely and budget-compliant project delivery; educated clients on cost-effective content delivery methods, frequently proposing process enhancements to minimize expenses.• Led the transition to XML-based content and a content management database for the HP Handheld PC and HP Notebook PC documentation teams; devised strategies and processes, conducted pilot tests, and provided training and technical expertise on XML and CMS strategy while mentoring team members. Show less

During this time, I strategized technology communication methods and created content to bolster technology leadership messages disseminated by the Industry-Standard Server Group to a global audience of technical customers. I collaborated with engineering teams across Compaq to identify key technologies, articulate communication needs, and generate award-winning deliverables such as multimedia CDs, videos, audio tapes, web-based communications, and technology-focused white papers.Key… Show more During this time, I strategized technology communication methods and created content to bolster technology leadership messages disseminated by the Industry-Standard Server Group to a global audience of technical customers. I collaborated with engineering teams across Compaq to identify key technologies, articulate communication needs, and generate award-winning deliverables such as multimedia CDs, videos, audio tapes, web-based communications, and technology-focused white papers.Key Successes:• Played a pivotal role in conceptualizing and maintaining an internal technology information website featuring a searchable database of topics and materials, thereby enhancing the team's operational efficiency.• Led and hosted educational events and technology tours aimed at enlightening Compaq's presales field engineers, ensuring they were well-informed to effectively promote HP products.• Pioneered a cost-saving technique facilitating the recording of several hours of audio (in data form) on a one-hour CD; saved resources and increased the distribution frequency of this highly appreciated deliverable. Show less