Lisa Harlock Email & Phone Number

Richmond, Virginia, Us

Responsible and accountable to drive implementation projects to success.Manages scope, schedule, and budget of projects using tools such as MS Office Suite, Process.st, Smartsheet, and O365.Dynamic project management using Agile and Waterfall methodologies.Works effectively with clients, account management, and senior management as needed to successfully deliver projects to clients in a timely manner.Provides project leadership and fosters a collaborative team environment.Delivers all regular internal and external project status reporting. Primary point of contact for status on external and internally assigned projects.Contributes to continuing development of project management and delivery best practices.Actively participates in driving future upgrades and development forward.Active in implementing software to multiple types of environments, such as SaaS, on premise, clustered and hosted.Actively engaged in developing implementation procedures, testing and training for new company SaaS products.Customer Success Management and documentation toward creation of CSM processes.SME on SaaS based products, regularly performing individualized and webinar based training and consultation.

Richmond, Va, Us

Instructor for Contemporary Russian and Soviet Politics as well as International Relations Theory.Using knowledge of the subject matter, independently creates college-level curriculum to instruct up to two evening classes per semester, while managing a load of approx. ninety or more students.

Chicago, Il, Us

Promoted from Project Manager Engaged as departmental adviser in an active company merger.Led an implementation team of ten consultants and two project managers with a strong focus on a collaborative environment, while translating documentation into business process and ensuring accountability.Created methodologies for the on time completion of deliverables to internal and external requests.Actively collected and analyzed resource utilization data for presentation to inform resource sales goal completion and department standing.Worked closely with and reports directly to the Director of Implementation & Service.Provided guidance, direction, and leads all internal reviews to the department in procedures and client interaction.Worked inter-departmentally to ensure the success of clients and team members.Participated in weekly meetings to effectively communicate department metrics, events, and challenges to company leadership.Responsible for adequate review of potential hires and staff dismissal.Event planning lead for the company’s upcoming user conference in September of 2016.-Key accomplishments: Spearheaded a team of employees to present proposals to company leadership to improve interdepartmental company culture and employee benefits. Researched and composed proposal documents with analysis of staff concerns as well as analytical research of topics to supplement proposals.

Chicago, Il, Us

Promoted to Implementation Manager.Receives new clients, serves as primary contact, and develops a plan of successful implementation of the IBS software.Keeps record of implementations and compiles reporting on the success of programs for department improvement.Routinely assigns resources based on staff skill sets and client needs to accomplish installation and training milestones efficiently.Analyzes and adapts implementation guidelines to client needs upon review of client location without direct supervision.Trains and coaches new clients on IBS software, providing technical support and relationship management at all stages of client lifecycle.Independently develops creative solutions and workarounds to meet client business needs. Generates, interprets, and implements new policies within the department as well as engineers and assists in the brainstorming of new initiatives in conjunction with other team members.-Key Accomplishments: Collaboratively headed the redevelopment of the Implementation department’s project management position as well as developed

Columbus, Oh, Us

Directed administrative support for the Director of Programs and for the Foundation, acting as liaison between staff, educational institutions, nonprofit partners, volunteers, and the general public.Originated and managed external partnerships and affiliations to support programming.Extensive event and travel planning, reaching students in over five feeder systems, both domestic and international.Developed, managed, and maintained course of study for interns.Fostered sponsorship of new stakeholders and relationships between international and domestic foundation donors and outreach groups.

Washington, Dc, Us

• Managed correspondence, planned events, and arranged travel to provide administrative support for Ambassador John Beyrle. Assisted the Executive Assistant by drafting correspondence, documenting meeting minutes, filing, sorting mail, and other general administrative tasks.• Drafted cable detailing political asylum projects with the Organization for Migration in Moscow with self-directed research and authorship.•Granted a Secret Level Security Clearance

Chicago, Il, Us

• Address client concerns and tutorials in regards to the company software in an office environment. Confront and solve technical issues in the software through data intervention.• Maintain a working knowledge of SQL and Visual Fox Pro languages as well as Windows systems, company supported hardware, accounting software and basic networking. Address programming problems, software bugging and testing.*Please note, at this time the company was know as Integrated Business Systems - the company was purchased by EZLinks.

Atlanta, Georgia, Us

•Supervise all front end operations.• Attend to excellent customer service solve complaints, escalations and inquiries. •Oversee employee management, scheduling and sales paperwork. •Administer system tests and the maintenance or troubleshooting of necessary equipment.

Richmond, Va, Us

•Spring semester Russian language teaching assistant and study abroad advisor responsible for assisting students, holding office hours as well as development of course materials. Attend study abroad Fairs and develop material to facilitate Study Abroad opportunities for students in Russia.

Richmond, Va, Us

•Oversee general Office tasks.• International and domestic travel arrangements for staff and guests.• Paperwork involving schedules of classes, meeting minutes, and other forms using both Microsoft and Apple systems.• Impromptu or scheduled tours and information sessions to prospective students and other guests.

M.A, Slavic And East European Studies

Ba/Bs, International Studies, Russia And Eastern Europe, Psychology, General

Certificate, Russian Language, History, Literature, Art

Associates In Science, Science