Possesses a unique blend of strategy, design, program management, and exemplary customer-support skills, along with a commitment to excellence by ensuring that strategic mission and objectives are delivered within scope, budget, and schedule. Member experience champion with proven ability to deliver solutions to enhance experience and increase NPS.Strategic thinker and analytical problem-solver with demonstrated ability to manage programs from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.Exceptional interpersonal communicator with excellent problem solving, organizational, and verbal/written communication skills who effectively interacts with clients and all levels of management.Decisive, energetic, focused team leader who leads high-performing teams through implementing change and improvements. Improve internal efficiencies, accountability, and stakeholder support.