Lisa Hemming Email and Phone Number

Qualified Counsellor in private practise:- Communications with potential and current clients - 1:1 meetings with clients on a regular basis, catering to their personal needs- Ensuring legal documentation and records for clients are current- Ensuring that all new policies and legal requirements of the Counselling Society are met - Account management (tax transparency at year end)- Attending regular supervision sessions, in accordance with the Counselling Society requirements

Project Management for several IT projects:- Responsible for multiple projects at one time, incl. Storage and Data Centre migrations- Hosting client, stakeholder and senior management meetings- Project administration for projects; Agreement and creation of Statement of Works & Requirements, project request implementation, creation and modifications of project plan, financial plans, engineer liaison, purchase ordering and invoicing. - Communication between stakeholders, engineers & senior mgmt.- Creating procedural documentation for project completion- Overseeing project implemenation- Creation of training documentation if required. Plus implementation of training.- Adherence to company policies (incl. risk and assessment)

Project Coordinator/Administrator- Support of various programmes and project managers: - Meeting organisation and diary maintenance - Production of analytical data results for PM’s- Training support for PM’s- Producing Data centre layout elevation drawings for PM’s- Onboarding of new team members and engineers- Point of contact for all parties. - Creation and maintenance of all project documentationProject Management- Project Management of sub-projects (for major programme)- Project Management of various individual projects - such as software rollouts- Creation of all project documentation. Updating all documentation as necessary.- Project updates and communication- Training

Responsible for 1st and 2nd line training support to London teams: - Reviewing and updating training manuals & documentation- 1:1 training sessions to assist employees with MS Word/Excel/PowerPoint and Outlook- Training the team on new applications, policies, processes and procedures

Responsible for providing 1st & 2nd line support for the following: - NT, NetWare, UNIX and Application Security Administration - Creation and administration of NT, Netware and Unix accounts- Documentation of processes and procedures

Responsible for providing 1st line support for London based offices: - Liaising with employees to solve their IT issues- Acceptance and input of IT requests- Assigning IT issues to the appropriate team for resolution