Lisa Hewston Email & Phone Number

Ottawa, Ontario, Canada

Bayview Yards

Canada

Ottawa, Canada Area

Ottawa, Canada Area

Manage QA for all Global Phone, Chat & Email teamsManage Reporting for all aspects of Customer Service on a daily, Weekly, monthly & Quarterly basisProvide NPS scores for each teamReview customer comments daily and advise our teams if I see issues to addressProvide training and coaching to our customer Service team

Handled all returns processing them through Websphere and Orbital computer systemsHandled cheques and Credit Card informationProvided expense reports to Management using Oracle IExpenseEntered all requisitions for Purchase orders and received Invoices against PO’s using IProcurementEntered all cheque orders using the Oracle systemHandled any rebate.

Provided superior Customer Service while participating on call centre shifts

Looked after all the inventory of the regalia, counting and inputting into computerHandled all mail orders received from the magazine publicationSorted and input all orders into the computer, then, packaged and shipped all ordersLooked after all payments and got bank deposit bags readyPurchased regalia items and received orders via telephoneDrafted letters.

Worked in all areas of a very busy 6 Doctor OfficeAnswered telephone calls, booked appointments, communicated test results via telephone, completed medical forms, organized and filed charts, booked appointments with specialists for patients, and organized the Doctors’ schedulesPerformed some nursing duties such as height and weight measurement, sterilizing.

Education record

Photography Diploma; Diploma, Belleville