Lisa Hyde Email & Phone Number

Manage and coordinate new partner implementations/employer onboarding (liaison between partner/client/implementation resources)•Extensive knowledge in health benefits, medical coding/billing, medical compliance, Health Savings Accounts, Flex Spending Accounts, and Dependent Care Reimbursement Accounts.•Proactively oversee, monitor and liaise with partner on transactions and interactions and coordinate partner communications,•Create project plans with a sense of urgency, that aid in moving projects forward, and act as the primary growth engine for training and compliance education,•Primary contact of all issues and opportunities related to partner and act as the primary lead for issue resolution from identification to completion,•Coordinate weekly/monthly client status meetings and lead annual review client meetings with data/report delivery, analytical interpretation of data/reports, and Contract renewal/Amendment execution,•Solve complex problems and provide professional coaching to clients on effective use of our products,•Ability to accelerate company growth by thinking beyond the norm and contributing new ideas and build client loyalty by delivering excellent follow-through and follow-up to the clients,•Strong ability to identify customer need and the ability to provide proper rationale for utilizing internal business capabilities to solve the need,•Strong interpersonal communications skills and flexibility to appropriately influence other from an internal and external perspective

Draper, Utah

Coordinate account information, account setup, and coordinate timelines from sales to implementation, and establish and build strong client relationships,•Responsible for client implementations, trainings, and account management, for both compliance and auditing software programs,•Create project plans with a sense of urgency, that aid in moving projects forward, and act as the primary growth engine for training and compliance education,•Coordinate support and cultivate new ideas and methods to deliver business solutions, and handle confidential and sensitive information with discretion,•Responsible for development of implementation & training guides for clients to utilize the software systems, and explanation of details and training of other implementation consultants,•Created outline and training information for implementation staff to follow for demo’s, implementation, training, and workflow processes,•Knowledge of medical computerized billing, scheduling, and auditing software systems.

Responsible for preparing project plans that aid in moving projects forward, and act as the primary growth engine for VIP marketing and rebuilding clientele.•Coordinate personalized direct mailings for assigned cities, support and cultivate new ideas and methods to deliver business solutions.•Responsible for meeting VIP guests, special interest groups, and special events, food service, bar tending, and menu selections.•Skilled and trained on several gaming systems (Gamblers Bonus, IGT, BALLY’s, Tavern Tracker) and POS systems (Aloha & Micros) which involved ‘train the trainer’ methodology. •Excel in customer service with energetic attitude, and outstanding ability to communicate with all types of people to build and maintain strong customer relationships to become trusted client advisor.