Lisa Hyde Email & Phone Number

• Manage and coordinate new partner implementations/employer onboarding (liaison between partner/client/implementation resources)
• Extensive knowledge in health benefits, medical coding/billing, medical compliance, Health Savings Accounts, Flex Spending Accounts, and Dependent Care Reimbursement Accounts.
• Proactively oversee, monitor and liaise with partner on transactions and interactions and coordinate partner communications,
• Create project plans with a sense of urgency, that aid in moving projects forward, and act as the primary growth engine for training and compliance education,
• Primary contact of all issues and opportunities related to partner and act as the primary lead for issue resolution from identification to completion,
• Coordinate weekly/monthly client status meetings and lead annual review client meetings with data/report delivery, analytical interpretation of data/reports, and Contract renewal/Amendment execution,

Draper, Utah

• Coordinate account information, account setup, and coordinate timelines from sales to implementation, and establish and build strong client relationships,
• Responsible for client implementations, trainings, and account management, for both compliance and auditing software programs,
• Create project plans with a sense of urgency, that aid in moving projects forward, and act as the primary growth engine for training and compliance education,
• Coordinate support and cultivate new ideas and methods to deliver business solutions, and handle confidential and sensitive information with discretion,
• Responsible for development of implementation & training guides for clients to utilize the software systems, and explanation of details and training of other implementation consultants,
• Created outline and training information for implementation staff to follow for demo’s, implementation, training, and workflow processes,

• Responsible for preparing project plans that aid in moving projects forward, and act as the primary growth engine for VIP marketing and rebuilding clientele.
• Coordinate personalized direct mailings for assigned cities, support and cultivate new ideas and methods to deliver business solutions.
• Responsible for meeting VIP guests, special interest groups, and special events, food service, bar tending, and menu selections.
• Skilled and trained on several gaming systems (Gamblers Bonus, IGT, BALLY’s, Tavern Tracker) and POS systems (Aloha & Micros) which involved ‘train the trainer’ methodology.
• Excel in customer service with energetic attitude, and outstanding ability to communicate with all types of people to build and maintain strong customer relationships to become trusted client advisor.