Lisa Irwin Email & Phone Number

Overland Park, Kansas, Us

San Francisco, California, Us

I have over 20 years of experience working with global Fortune 500 clients in a Business Process Outsourcing company. I have worked for over 10 years in the IT industry as a liaison between the IT teams and the clients managing their proprietary systems and implementing process improvements. Vast experience implementing application, network and product development as well as unparallel change management expertise. Substantial experience identifying IT and business process gaps, coupled with administering process reform with ample focus on cost reduction, risk mitigation and best practice methodologies. Broad experience with product design, data management, testing and automation. Passion for delivering superior and quality client relationships with the art of translating complex technical concepts to a non-technical audience.

Florham Park, New Jersey, Us

*Senior Program & Systems Manager for FA&P, Engagement Customer Liaison; Maintain excellent client and Business Operation relationships• Client Engagement Manager overseeing IT change management, modernization initiatives, new client onboarding, product development and change requests for multiple enterprise client accounts• Ensure projects and implementations stay on target and budget; Allocate onshore & offshore account resources• Oversee and track LOE budget estimates, project cost and project plan timelines• Lead multi-faceted project plan design and SDLC phase initiatives from requirements to Live roll out and monitoring• Guide teams in achieving 100% PMO audit scores for SaaS, B2B & third-party cloud platform Agile SDLC projects• Direct client interface governance calls with executive presence; Ensure and maintain excellent client relationships• Increased cross-functional collaboration between Sales, IT and business teams by identifying cost savings opportunities• Provide best practice measures as defined in Service Level Agreements (SLA); Spearhead yearly Client Sox Audits• Benchmark performance metrics; Achieved 100% bug-free UAT and Live implementation roll out• Identify risks and process gaps; Manage reform and transition; Monitor SolarWinds and AppDynamics alerts• Improved project and change deployments via ITIL ServiceNow and Change Advisory Board (CAB)

Florham Park, New Jersey, Us

Business Analyst/ PMO Manager• supported12 separate clients using 3 separate generations of our Proprietary Imaging system .• Made configuration changes in our Development sites and then I schedule rolls to our UAT and Production sites for all changes made to the system after testing has been completed in each environment by the business unit following our strict change control process.• Was the liaison between the client and the developers and IT staff on projects and day to day business• Troubleshot incidents and issues for my clients.• Worked extensively with our Helpdesk to problem solve issues and incidents.• Assisted in writing up Root Cause Analysis Documents for Severity 1 and 2 incidents and outages.•Created Business Requirements Documents with input from the business units on the changes that they are requesting for simple and complex development items.• Worked closely with the development staff to design the solutions, re-engineer processes, and create new instances of the system. • Obtained the Level of Effort for the project from the Development staff and created a formal estimates and then worked with the Business Unit to obtain financial approval.•Worked with the Development team to prioritize the Development Tickets in order of importance and urgency.• Created Implementation timelines for the projects and worked with the Developers and the Business to ensure that those timelines are met.• I schedule the review of the requirements and testing reviews thru the F & A PMO Review Board following the PMO Process• When the development has been completed I would obtain the final approvals for the change and go thru our Change control Board for approval to move the change to production.

Florham Park, New Jersey, Us

• Managed 3 payroll workgroups, 6 direct reports and 28 indirect reports.• Migrated, 3 payroll workgroups offshore during 2 separate payroll migrations in a 2 year period of time.• Set up our Imaging system for these workgroups during both of the migrations• Traveled extensively during the Migration process to our new site.• Worked and managed payroll projects as dictated by Xerox and GM • Managed the Year End Project Plan for Year End Processing• Worked on process improvements for all of the GM Payroll Groups• Tested changes in the BETA and UAT sites of our imaging system to ensure that they are working correctly prior to sending to the Production Systems.

Florham Park, New Jersey, Us

• Processed semi-monthly multi-state payroll for over 10,000 employees.• Corrected employees W-2’s after year end processing..

Rochester, Ny, Us

• Process new client setup information and code the payroll system accordingly for our various electronic services • Verify EFTPS mandate and enrollment status for all clients on our tax service.• Review various output reports in a timely manner to ensure that the clients tax deposits are made on time, • Verify all tax returns sent to our Corporate Tax Department during quarter-end and year-end.

Bachelor'S Degree, Marketing

Associate'S Degree, Business Administration And Management, General