- Following communication guidelines, policies and procedures- Handle customer complaints and provide alternatives and/or solutions to ensure the resolution of complaints- Reach out to customers via email and telephone to verify account information- Ensure customers are satisfied with their purchases or service- Assist customers in placing orders, fulfilling refunds and handling exchanges

- Welcoming guests, checking them in and out quickly while maintaining the guest experience - Being one of the top cross- and up-selling employees - Handling guest complaints - Handling and forwarding of telephone requests internal and external - Making new reservations independently - Providing information related to their questions