Responsible for compiling data on social work practice areas for dissemination to association membership and outside stakeholders. Assisted in program management responsibilities for NASW-NC’s statewide Student Liaison Initiative. Developed and presented leadership trainings for the Student Liaison Initiative. Assisted in the planning, and execution of two NASW-NC conferences each with over 400 attendees. Completed routine website updates and maintained contact with association membership through Constant Contact.

Responsible for compiling and analyzing statewide statistical reports. Developed and implemented training materials for administrative use. Chaired a committee tasked with creating a statewide custody mediation intake form. Successfully completed the 40 hour state certified mediation training. Completed over 30 hours of custody mediation observation. Developed domestic violence resource materials used statewide in the Custody Mediation program.

Worked with new and existing customers to find solutions that met their communication needs while providing exceptional customer service that surpassed customer expectations. Met and exceeded all sales performance goals within 90 days of hire and rose to become the leader of the sales team.