https://www.theelementskit.com𝐊𝐧𝐨𝐰 𝐲𝐨𝐮𝐫 𝐭𝐫𝐮𝐞 𝐬𝐞𝐥𝐟. 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐲𝐨𝐮𝐫 𝐫𝐞𝐚𝐥 𝐩𝐨𝐰𝐞𝐫.The Elements Kit is designed for leaders, teams and brands to discover their unique creative identity and realise their full potential. The kit combines human-centred design with the language of archetypes, to supercharge purpose, passion and productivity.𝐈𝐝𝐞𝐚𝐥 𝐟𝐨𝐫:• 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 to maximise their creative potential, expand their strategic ambitions and empower their team• 𝐓𝐞𝐚𝐦𝐬 to optimise their collective skills, talents and attributes toward a common goal • 𝐁𝐫𝐚𝐧𝐝𝐬 to unlock their unique DNA as a foundation to values, purpose, vision, mission and creative direction of assets such as brand identity, communications and digital experienceJoin founder and facilitator, Lisa Johnson, and immerse yourself in one or more workshops to discover the kit and six tools of the Elements system.𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐋𝐢𝐬𝐚 to customise The Elements Experience for you and your team lisa.johnson@theelementskit.com.au𝐖𝐚𝐭𝐜𝐡 𝐭𝐡𝐞 𝐟𝐢𝐥𝐦:https://youtu.be/cnTWMb9u7co

At Australia Post I was Service Design Practice Lead within Product & Innovation, responsible for developing a newly formed team.I brought diverse experience across service design, CX and UX, leading organisation-wide advocacy for design thinking, while coaching individuals and teams in Human-Centred Design (HCD).Most importantly, I implemented design thinking strategies to enable a holistic view of business problems. Our team was firmly committed to putting the customers we serve, and our people, at the heart of our design process.I led the co-ordination and facilitation of multiple Service Design-led sprint programs, designing new ways of working in sprint cycles to drive research and innovation. With a focus on stakeholder liaison - from initial endorsement and sponsorship through to active engagement - our team worked cross-functionally in a program of collaboration and co-design.I developed a compelling vision and mission for the future of Service Design at Australia Post, including the foundation playbooks for working methodologies and a sustainable operating model.Together, our team worked to:- Develop the cadence for ways of working and rituals for our core team- Design artefacts for program activities, including frameworks, templates and tools- Use visual thinking to create narratives that articulate customer problems and explore solutions- Create communications to socialise our activities, progress, learnings and success across the business- Facilitate workshops to identify problems and develop solutions- Refine the processes for identification and prioritisation of business problems, through to implementation- Define problem statements, identify jobs-to-be-done, and develop and test hypotheses through prototypes, MVPs or POCs - with a keen eye on desirability, viability and feasibility- Continually define and refine measures of success- Scale the program to grow the Innovation and Product Engineering functions at Australia Post.

Contract position as CX Practice Lead at Medibank, helping to grow a whole-hearted, world-class CX Design Team within Customer Experience Transformation. Together, we worked toward building a healthy, sustainable business by supporting the holistic wellbeing of our customers.We designed and delivered inspired, emotionally engaging healthcare services for our customers, with a keen eye and ear on their genuine needs. On any given day, this is how I worked:- Advocated the customer perspective, to ensure customers are always central to the purpose and outcomes of any initiative- Embedded best-practice CX and HCD methods into our work, while upskilling team and business - Co-developed ways of working within the greater Customer Experience Transformation team- Provided mentorship and coaching to designers in the CX team- Optimised customer-centricity and integrated CX strategy with key stakeholders- Analysed and synthesised customer feedback, research, insights and business information to identify opportunities to build loyalty, retention and improvement- Developed clear customer journeys and service design blueprints that are insightful and useful- Identified, scoped and drove initiatives, while contributing to business case development- Lead customer forums and actively participate in champion groups, soundboards and roundtables- Developed and managed effective post-execution measures to capture quantitative and qualitative learnings from initiatives- Designed frameworks and reporting structures for ongoing measurement- Utilised and integrated evolving technologies.

As a Director of Experience Design at Deloitte Digital, I helped craft customer products and services that resonate with purpose and meaning, while driving measurable improvements to business performance.Working with well-known companies across multiple sectors and engaging with stakeholders at all levels, my work spanned customer research, design strategy, information architecture, conceptual design, service design and innovation.I enjoyed leading and inspiring a cross-functional design team to define customer experience vision, strategy, goals and performance.

Contract position as Senior User Experience Designer for Origin O Hub - the newly formed breakout innovation team. I worked on the development of future customer solutions, with the following responsibilities:- Collaborate with Product Development Managers and cross-functional teams as an active facilitator in the discovery phase of design and definition processes, contributing ideas and applying visual design thinking to problem solving- Research, synthesise and analyse customer and competitor information- Deliver strong customer/user experience recommendations based on assessment of user personas, market and business needs, together with technical and delivery considerations- Build, plan and facilitate user research and usability testing of product prototypes of varied fidelities with customers and consumers- Co-develop new customer value propositions for home energy management - Practice agile processes to support product development and product changes to ensure concepts are taken quickly to market- Workshop design and facilitation- Stakeholder management

Contract position as Senior User Experience Designer for Firbank Grammar, with the following responsibilities:- Research- Synthesis and analysis- Information architecture- Tree testing- Wireframes- Stakeholder liaisonThe proposed Firbank Grammar School website aimed to engage diverse user groups, including current and prospective students and parents, staff, alumni and school associations. It was imperative for the site to act as a compelling introduction to the school for prospective students and parents, while servicing the daily needs of those currently enrolled.The greatest challenge was creating intuitive journeys for diverse user groups across:- multiple campuses- year levels from ELC through to year 12- broad curriculum and activities schedule- extensive daily news and events.I designed the site map and wireframes to address user needs in a clear, concise manner, so that relevant information could be filtered and accessed quickly and easily in a seamless user experience.

Contract position working with the Sensis Customer Experience Team, where I translated research into useful communication design artefacts, prototypes and services.My role included:- Primary research: user & stakeholder interviews, contextual inquiries- Running co-design and co-research workshops - Running design sprints with clients and stakeholders - Managing staff working in-house on client projects- Synthesis and communication of research insights: documentation, service & journey mapping, stakeholder presentations- Design, prototyping and user testing of servicesPaper Giant is a cross-disciplinary design and research practice. Specialising in exploratory design research, Paper Giant codes websites, builds apps, and prototypes hardware and spaces. The practice uses the process of 'making' to turn ideas into reality: real products, technology and services.http://papergiant.net

Contract position as a Senior User Experience Strategist and Designer for NAB, Cbus Super and AHPRA, with the following responsibilities:- User research- Stakeholder workshops- Synthesis and analysis- Product structure- Information architecture- User testingWeAreDigital is a digital solutions company, built from the ground up for a digital world. Delivering strategies and solutions for business and brands across applications, websites, eCommerce, design, mobile and emerging channels.Clients include T2, BMW, Levis, Country Road, Kikki K, Pet Stock and Bakers Delight.http://www.wearedigital.com.au

As a Director responsible for creative direction and experience design at Flight Creative, I've provided design solutions for clients including Sass & Bide, Oakley, ING, Decipha/Australia Post, TRUenergy and KordaMentha.Flight Creative is a boutique graphic design studio based in Melbourne, Australia. With a diverse background in visual communication, architecture and interior design we offer a distinctive edge to our design approach. Working with clients based all over the world, and some of Australia’s most revered brands, we craft evocative communication for print, digital and environment. We’ve won a number of prestigious design and advertising awards, and featured in many renowned industry publications.We’ve enjoyed cultivating a diverse portfolio, with clients including start-ups, not-for-profits, public organisations, corporates and global brands. We are passionate about art, architecture, fashion and culture.http://www.flightcreative.com.au

Department of Architecture and Interior Design

(Formerly Storm Design)