DUTIES: Industry (Call center and Technology) Oversee staff complement of approximately 200 employees (Based in CPT and JHB)1. Recruitment and Staffing• Job Analysis and Design: Assess and determine the requirements of various job positions.• Talent Acquisition: Develop strategies for attracting qualified candidates.• Interviewing and Selection: Conduct interviews and select the right candidates.• Onboarding: Ensure smooth integration of new employees into the company.2. Employee Relations• Conflict Resolution: Address and resolve workplace conflicts.• Employee Engagement: Develop programs to increase employee satisfaction and productivity.• Communication: Serve as a liaison between management and employees.3. Performance Management• Performance Reviews: Oversee regular performance appraisals and provide feedback.• Disciplinary Actions: Manage and enforce disciplinary procedures when necessary.4. Training and Development• Training Programs: Develop and implement training sessions to improve skills and knowledge.• Career Development: Create opportunities for professional growth and career advancement.• Succession Planning: Plan for future leadership and key role transitions.5. Compensation and Benefits• Salary Administration: Ensure fair and competitive compensation practices.• Payroll: Ensure accurate and timely payroll processing.• Payroll: Overtime ensure OT is submitted accurately and on time6. Compliance and Legal• Labour Laws: Ensuring that the business is compliant with all the regulations as per the BCEA, LRA and OHS• Attending all CCMA matters from Conciliation/Arbitration• Chairing as well initiating disciplinary hearings – handling the investigations and preparing the packs.• Health and Safety: Implement and oversee health and safety regulations and programs.• Policy Development: Develop and enforce company policies and procedures.7. Organizational Development8. Administrative Duties9. Employee Welfare10. Employee Retention

 I look after 2 areas in the business OneCart and Woolies dash When I started the company was using an external company to handle all their IR matters. In less than a month of being in the company I changed that, and I now deal with all the IR matters, from day to day discipline to disciplinary hearings and CCMA matters. I am the designated IR person for the entire company  I do the training of supervisors, shoppers from an operations perspective I have drafted IR training manuals, new policies and procedures, a new disciplinary code, new warning formats.  I work exclusively from home and all meetings, hearings and now training will be done remotely I deal with salaries and the complaints I implemented many new structures, formats and differences in the company, and I am proud to say my input has saved us money and made a positive impact. Besides my IR impact, I do weekly reports on my headcount Interacting with staff all the time to update their staff file, to listen to their problems and to resolve it where I can. I play a role in the interviewing of staff, we have a recruitment department, but I form part of the interview panel and have an input on the successful candidate I hold supervisor meetings weekly in order to train them on IR matters, to listen to the new challenges and to come to a solution for difficult situations. My job differs from day to day, it is never quiet and has the most rewarding outcomes, I work with a brilliant support structure from the HR team to all supervisors and managersMassmart bought 87% of the company and they have their own ER team, which means that I am now a HR People Partner and I no longer deal with the IR matters except for capturing warnings. In December 2022, we became Walmart and slowly our structure is changing.

➢ I work with approximately 3000 staff = 80 KFC stores (Western Cape, Gauteng and Free State)➢ I am a dedicated field officer providing full HR/IR support within the various regions and to the various Area Manager/Store Manager and stores➢ I am also responsible for the training of new staff as well as old➢ I travel an average of 4000 km per month to my various stores➢ Day to day disciplinary and providing disciplinary advice to store and management level➢ Full investigations, drafting of disciplinary charges, scheduling of: inquiries as well as disciplinary hearings➢ Chairing and initiation of hearings as well as delivery of appropriate sanctions and close case documentation➢ Assisting management in the effective resolution of workplace grievances➢ Drafting disciplinary statements of cases➢ Managing the logistical arrangements of IR cases (ensuring parties know about case, date, time, ensuring correct procedure is followed)➢ HR/IR reporting and capturing data namely on VIP- eg. Warnings➢ UIF, references, service certificates, provident withdrawals and uniform – paperwork➢ WCA - investigating, processing and finalizing claims, capturing claims on systems➢ Employee file audits - Labour Department➢ Processing paperwork for employee activations, terminations, staff transfers, increments and general HR administration➢ Ensuring timeous delivery of paperwork to various departments for monthly processing➢ Co-ordinate employee assistance programs pertaining to trauma counseling➢ Recruitment and selection➢ Training, onboarding and induction for all new employees➢ Drafting competency profiles➢ Performance management➢ Staff consultations on restructuring➢ Participating in work place forums➢ Representing at the CCMA - conciliation to arbitration➢ Liaising with unions➢ New product training

➢ I work with approximately 2500 staff = 50 KFC stores➢ I am a dedicated field officer providing full HR/IR support within the various regions and to the various Area Manager/Store Manager and stores➢ I am also responsible for the training of new staff as well as old➢ I travel an average of 4000 km per month to my various stores➢ Day to day disciplinary and providing disciplinary advice to store and management level➢ Full investigations, drafting of disciplinary charges, scheduling of: inquiries as well as disciplinary hearings➢ Chairing and initiation of hearings as well as delivery of appropriate sanctions and close case documentation➢ Assisting management in the effective resolution of workplace grievances➢ Drafting disciplinary statements of cases➢ Managing the logistical arrangements of IR cases (ensuring parties know about case, date, time, ensuring correct procedure is followed)➢ HR/IR reporting and capturing data namely on VIP- eg. Warnings➢ UIF, references, service certificates, provident withdrawals and uniform – paperwork➢ WCA - investigating, processing and finalizing claims, capturing claims on systems➢ Employee file audits - Labour Department➢ Processing paperwork for employee activations, terminations, staff transfers, increments and general HR administration➢ Ensuring timeous delivery of paperwork to various departments for monthly processing➢ Co-ordinate employee assistance programs pertaining to trauma counseling➢ Recruitment and selection➢ Training and induction for all new employees➢ Drafting competency profiles➢ Performance management➢ Staff consultations on restructuring➢ Participating in work place forums➢ Representing at the CCMA - conciliation to arbitration➢ Liaising with unions➢ New product training

➢ I run 5 regions within a radius of 1300km (Tygerberg, West Coast, Boland, Karoo, Namaqua)➢ I work with approximately 2500 staff = 55 (Lewis stores, Bears, Best Home and Electric Stores)➢ I am a dedicated field officer providing full HR/ support within the various regions and to the various level of senior staff and store staff➢ I am also responsible for IR and CBI training for all new employees➢ Day to day disciplinary and providing disciplinary advice to store and management level➢ Full investigations, drafting of disciplinary charges, scheduling of: inquiries as well as disciplinary hearings➢ Chairing and initiation of hearings as well as delivery of appropriate sanctions➢ Assisting management in the effective resolution of workplace grievances➢ Drafting disciplinary charges➢ Reporting to the Labour Department for any undertakings, reports and queries➢ Ensuring timeous delivery of paperwork to various departments for monthly processing➢ Recruitment and selection➢ Performance management➢ Participating in HR forums➢ Representing at the CCMA – Condonation/in Limine, conciliation to arbitration, sometimes I could have up to 8 cases for one month. I travel to all my different areas to do the arbitrations with a full arbitration pack for each party.➢ Liaising with trade unions on a regular basis➢ Retrenchments➢ Many deadlines for many reports to be sent on a regular basis as well as attendance of many meetings for reporting on the regions itself➢ I do the integrity tests (psychometric tests), credit checks, criminal checks etc for each new employee➢ Section 189➢ My position requires extensive travelling and leaving my family for days sometimes weeks in order to do damage control, consultations, arbitrations or general staff meetings

Employment Contracts – induction, Disciplinary Procedures & Codes, Grievance Procedures,Personnel Policies, Day to Day Discipline, Disciplinary Hearings, CCMA, Retrenchments, Job Analysis, Recruitment, SOP’s, HR and IR manuals, DC codes and policies and procedures, Power point presentation on Labour Law topics, Company staff auditing.

look after 10 branches, 7 franchises and approximately 3 adhoc companies➢ We have a staff compliment of approximately 500 staff➢ I do all the staff contracts, staff inductions, and anything relating to staff administration➢ advertise staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments➢ maintain the personal records of employees on matters such as wages, leave and training, and prepare associated management reports➢ use a number of management information systems to record, maintain, plan and manage the organisation's human resources➢ provide advice and information to management and employees on human resource policies and procedures, including equal opportunity, anti-discrimination and occupational health and safety programmes➢ assist employees with work matters, career development, personal problems and industrial matters➢ organise employee welfare services such as health and wellbeing programmes, first aid and fire warden training, superannuation and social activities➢ help implement organisational changes (such as those following from industrial relations legislation, revised job classification structures or technological changes)➢ take part in strategic management.➢ Process employee requests for outside training while complying with policies and procedures➢ Provide basic counseling to staff who have performance related obstacles➢ Provide advice and assistance in developing human resource plans➢ Provide staff orientations➢ Monitor staff performance and attendance activities➢ VIP Payroll Wages and Salaries etc➢ HR has a few duties that comes with the job that one can’t necessarily listo WCA, IOD, UIF, Maternity leave etco Representing at the CCMA

➢ I am in charge of 4 social workers, 6 social auxiliary workers, 1 admin lady, 4 gardeners/handyman and 2 cleaning staff➢ I have to coordinate and oversee that we render our services to our community➢ I am the liaising person between management and staff, it is my duty to make sure that things get sorted at the offices with regards to infrastructure and to make sure that there are no politics between management and staff.➢ The human resource issues that I do are; interviews, motivation of staff(and believe me our staff are despondent), checking signing register, approving half day, submitting leave to management but also registering leave and keeping track of late comers, approving hours off, listening to grievances, one on one staff meetings allowing them to debrief and general staff meetings➢ My job requires typing (general, thank you letters, donation letters and minutes), filing, inventory stock, monthly management report, arranging functions and meetings, distributing agenda and minutes to the relevant persons, attending various meetings, taking minutes, filing, post, stationary, petty cash, purchasing of airtime, writing out of receipts, and general reports➢ Monthly report – general functioning of the office, staff issues, staff leave, maintenance of the vehicles, work code and ethics, staff half days,➢ One on one staff meetings, debriefing sessions and general staff meetings➢ I have the office keys so I am the first to arrive and last to leave.➢ Besides running the office I also have quite a few adhoc duties and general office admin.➢ Ensuring that our clients that walk into our offices don’t have domestic disputes and if they do I have to calm them down this would mean I have to be stern but friendly➢ I interact with clients, staff and external contractors on a daily basis.➢Recon for petrol slips➢ Collection of monthly reports and distribution there of➢ Checking Registers➢ Orientation and evaluation of employee

➢ FOR EACH TOUR THE FOLLOWING DOCUMENTS HAVE TO BE UPDATED ON A DAILY BASIS AND MONITORED REGULARLY.o Nam Visa, Carnets, Crossborders, Cvg’s, Licences, Permits, Registrations, Savinggram, Cof➢ FOR EACH TOUR THE FOLLOWING HAVE TO BE READY IN ORDER FOR THE TOUR TO LEAVE WITHOUT ANY PROBLEMSo Wood on trucks, Meat issue and invoiced, Pre tour guide shopping, Food stops have to be worked out, Books for tourists as well as guides, Games and sport equipment, Cleaning materials issue and invoiced, Food issue and invoiced, First aid kit, Guide Transport, Diesel stops➢ WHEN THE TOUR ARRIVES BACK AT THE WORKSHOP THE FOLLOWING GET CHECKED AND SIGNED OFFo Equipment gets checked and logged, First aid kits gets replenished➢ UPON ARRIVAL THE GUIDES GET DE-BRIEFED AND I WILL CHECK:o All receipts and expenditure, On tour mechanical expenses, On tour Equipment expenses➢ MY GENERAL DUTIES ENTAIL THE FOLLOWING:o Projections, Vehicle master sheet, Projects – Bio diesel, Tour documentation, Management reports, Purchasing and repairing office appliances, Purchasing Stationery, WCA, Confirmation of employment, Letters of employment, Insurance updates, PBX system, Equipment purchases, SEAD (Start, End, Arrive, Depart) Schedule, Feedback informationupdates for management, Truck boards, On tour guide commission, Breakdown assistance, Guide briefings, Tour update backlog, Tour update loading, Recycling, Employment ads, SABS roadworthy liaison officer, Guide overnight at back packers, Recruitment, Provide training relevant to HR processes, Team-building, sit in on grievances and coordinating of disciplinary hearings, Ensure focus on staff development, training and staff wellness, Act as the central interface to the Companies People, Staff induction and welcomingPOSITION: PA / RECEPTIONISTDUTIES:➢ Managing 3 diaries, Timesheets, Leave, Setting Truck docs, Obtaining Truck licenses, Courier services, Lost luggage, Itineraries, Payment of fines for a fleet of 45 Vehicles, CPK, Insurance