• Merchandised fashion bedding and bath through changing seasons to capitalize on sales. Utilized company provided guides coupled with individual design sense to design tasteful, relevant displays and coherent product flow.• Minimized shrink through strict standards and monitoring in RTVs, Receiving, Inventory Control and Front End. Proficiency in CIP and scheduling led to training new Operations managers.• Organized, planned and spearheaded several overnight construction projects… Show more • Merchandised fashion bedding and bath through changing seasons to capitalize on sales. Utilized company provided guides coupled with individual design sense to design tasteful, relevant displays and coherent product flow.• Minimized shrink through strict standards and monitoring in RTVs, Receiving, Inventory Control and Front End. Proficiency in CIP and scheduling led to training new Operations managers.• Organized, planned and spearheaded several overnight construction projects removing finger walls and fixtures creating a more open shopping experience. Detailed direction allowed continued, uninterrupted daytime sales.• Delivered solutions for arising complaints with professionalism and empathy while sustaining company policies.• Drove sales through consistent, exceptional customer service and expert product knowledge. Ensured staff was delivering expected level of service through coaching, mentoring, training and evaluations.• While brick and mortar stores were closed to public during height of pandemic, directed core group of supervisors and managers converting processes to soley receiving and fulfillment. Developed prompt daily adaptations maximizing productivity and exceeding daily shipping goals. Show less

• Led opening second location of an established garden center.• Implemented original layout of all products with retail shop manager creating an aesthetically pleasing and inviting experience.• Hired an exceptional staff prior to opening and facilitated training from key players brought from original location.

• Cultivated a strong relationship with clients, meeting for material choices, resolving and delivering solutions for any design issues.• Ordered materials, coordinated sub-contractors and monitored all phases of construction to ensure timely completion and award winning project satisfaction.• Submitted permit applications, versed in varying town ordinances and inspections to avoid any construction delays.

• Ordered and merchandised product to maintain in stock levels and drive sales. Increased sales in Fashion Bedding by knowing and displaying trending styles.• Implemented process improvement techniques in receiving and freight flow as company experimented with changing processes.

• Managed a 68 million dollar/year business with six other assistants. Responsible for approx. 285 employees and customer service related issues.• Exceeded sales goals and broke sales records during Memorial Day week five years running.