Lisa Keys Email and Phone Number
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Analytical, innovative Help Desk Technician with extensive experience leading and managing complex IT projects and providing exceptional user support and problem resolution. Leverages a holistic business view to identify areas for improvement, plan projects to minimize overall disruption, and determine logistics for executing changes. Adept at troubleshooting issues to find root causes of problems and develop effective solutions in a timely manner. Excels at directing diverse projects, prioritizing tasks, and providing teams with clear direction and support to deliver desired results. Maintains calm, confident demeanor in high pressure situations to de-escalate issues and create action plans.
Carousel Industries
View- Website:
- carouselindustries.com
- Employees:
- 1272
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Sr Service EngineerCarousel Industries May 2020 - PresentFairfax County, Virginia, United StatesMain responsibility is to maintain the entire Nortel/Avaya telecom network for our customer George Mason University's three campuses and assist solution development for call flow changes including assisting with the transition to MS Teams and Vonage.*Maintain: Ensure backups running; repair and replace hardware; software updates and installs.*Trouble shoot call flow issues between users, campuses and external contacts.*Solutions developer for call flow changes both within Nortel/Avaya and to external system like MS Teams and Vonage.
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Business Support Engineer/Help Desk Technician/Telecom EngineerTessco Technologies 1991 - May 2020Hunt Valley, MarylandTroubleshoots, diagnoses, and resolves technology and telecom issues for more than 800 internal users located in Maryland, Nevada, and Texas. Provides assistance onsite and via telephone and remote desktop access to correct issues. Coordinates setup and relocation of offices and changes in service providers. Serves as team leader in the absence of the Help Desk Manager organizing meetings, prioritizing tasks, and addressing questions or concerns.• Sets up new users in Active Directory, AvidXchange, and Office 365. Grants privileges for system access and gathers permissions from privilege owners.• Spearheads management and maintenance of telecom network; programs call routing and menu options. Achieved average uptime of 99.5% over 27 years.• Facilitates two-week orientation training new hires on how to use all productivity tools.• Conducts data manipulation by establishing an ODBC connection to transfer raw data into any reporting system including Seagate Crystal and Cognos and generate desired information.• Played an integral role in rebuilding operations following disaster that flooded the corporate office and network operating center. Partnered with engineers to create a miniature version of the office in a facility warehouse and order all new computers and equipment.• Reprogrammed telco system from memory as original programmer recreated the legacy system from scratch. Enabled company to be back up and running basic operations within a few days following flooding. -
Business Support Engineer/Help Desk Technician/Telecom Engineer - Continued.Tessco Technologies 1991 - May 2020Hunt Valley, Maryland• Partnered with vendor to rent phone lines from a nearby business and redirect all 800 numbers allowing sales force to continue working during recovery. Trained teams on how to use Blackberries to conduct essential business operations until computer system was re-established.• Reviewed all telco billing to identify errors or discrepancies and approve invoices prior to outsourcing to Tangoe (Tangoe: Technology Expense & Lifecycle Management).• Transitioned all telco billing to Tangoe (Tangoe: Technology Expense & Lifecycle Management) resulting in cost savings of $200K within the first year. Led full scope of project from gaining authorization from vendors and changing billing addresses to coordinating with Oracle lead to process incoming files.• Directed a full circuit audit to physically determine which cables and circuits were connected and actively being used, what types of circuits were in service, where each cable led, and what it was being used for in order to provide Tangoe with an accurate seed file and list of assets.• Investigates any bill changes that exceed established variances; approves or challenges charges.• Coordinated the transition of asset tracking of more than 400 company cell phones to Tangoe. Transferred required information regarding users and devices from HR to Tangoe and provided training on how to set up company email and other system access on cellular devices.• Scheduled and lead regular meetings between Tangoe, internal teams, and other vendors to identify and resolve issues, monitor progress, and keep projects on track.• Created strategic plan to switch phone and data circuits during relocation to a new headquarters with minimal downtime to maintain a 24/7 service environment.• Moved telecom network to 100% SIP for communications between 5 offices.
Lisa Keys Skills
Lisa Keys Education Details
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Business Management/Sociology
Frequently Asked Questions about Lisa Keys
What company does Lisa Keys work for?
Lisa Keys works for Carousel Industries
What is Lisa Keys's role at the current company?
Lisa Keys's current role is Sr Service Engineer at Carousel Industries.
What is Lisa Keys's email address?
Lisa Keys's email address is cs****@****995.com
What is Lisa Keys's direct phone number?
Lisa Keys's direct phone number is +141022*****
What schools did Lisa Keys attend?
Lisa Keys attended Towson University.
What skills is Lisa Keys known for?
Lisa Keys has skills like Troubleshooting, Telecommunications, Management, Wireless, Program Management, Project Planning, Help Desk Support, Disaster Recovery, Vpn, Mobile Devices, Solution Selling, Strategic Planning.
Who are Lisa Keys's colleagues?
Lisa Keys's colleagues are Steve Chesonis, Kathy Bessette, Carol Devine, Michael Scarpaci, Allen Derr, Sonja Grey, Lisa Chapman.
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Lisa Keys
Senior Accounts Manager, Camps Partnerships And Event Director At Varsity BrandsOakdale, Ca5gmail.com, berkeley.edu, berkeley.edu, uca.com, varsity.com -
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3 +180869XXXXX
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