Analyze daily operational practices and procedures to identify areas for efficiency and improvement. Work closely with case management supervisors to identify and solve procedural problems and impediments to quality data entry. Provide written recommendations for improvements to work processes, operating methods, and data entry screens to management.Conduct quality control activities of case administrators. Coordinate and provide training on quality control best practices and standards. Maintain data integrity by running and analyzing reports to identify specific types and categories of errors. Develop and implement error reduction training plans.Develop and revise procedures for data entry for the Eastern District of Pennsylvania’s Clerk's Office. Research and propose solutions to reduce time spent on administrative duties for judges, court staff, and attorneys. • Troubleshoot, research, and contribute to software enhancements to the Case Management/Electronic Case Filing (CM/ECF) system. Coordinate and participate in testing of new operational procedures and/or major system enhancements (user acceptance testing and validation). Create and manage the deployment of online self-help resources for the public to streamline general information queries and reduce time spent by court personnel to address common queries. Serve as a resource for CM/ECF issues and answer technical questions regarding procedures and policies related to CM/ECF. Coordinate with case management supervisors to establish and update self-help online resources and procedures.Develop training and procedural manuals for case administration. Provide orientation and hands-on CM/ECF training and conduct information meetings for judges, chambers staff, clerk’s office staff, attorneys, and staff of court-related agencies.

Case entry into docket system in all civil, criminal, grand jury, and magistrate cases for 1/10 of all Eastern District of Pennsylvania federal cases.Coordinated case management of a Multidistrict Litigation (MDL) with multiple courthouses, law clerks, attorneys, judges, and a federal panel Appointed as a task force member supporting a high profile MDL (MDL-875 Asbestos Litigation) for 5 years. Certified court documents from the record. Daily duties included: verifying compliance with Local and Federal Rules of Civil Procedure, civil case assignment, assisting attorneys with ECF questions, special projects assigned by the Operations Manager that often involve the pulling and analyzing of data through Crystal Reports.

Provided support to the professional staff, including processing and handling confidential student information, coordinating various complex projects to execute successful weekly new-students orientations. Assisted new students preparing for and scheduling orientation, including coordinating their travel and lodging arrangements. Sat as a Judicial Affairs panel member that tried cases of students who were charged with violating the University’s Student Code of Conduct in a trial-type setting. Listened to testimony, questioned facts, and determine responsibility and sanctions against the violator. Promoted to sit on the appeals panel and review the prior panel's decision when a student challenged the panel's decision.

This part-time position introduced me to the diverse world of college retail. The bookstore not only sold textbooks for students, but also a wide variety of apparel and school spirit accessories, as well as beverages and snacks. During my last year at this position I was chosen as a Bestseller by my supervisors and the Home Office to be taught the ins and outs of college retail to prepare myself for a possible position in the field. Through the program I became familiarized with the textbook buying process, calling publishing companies to locate an order, shipping and receiving textbooks and apparel, and becoming a reliable worker for others to look up to.